Club General Manager

Altea

13d

About The Position

Altea is not another big box gym. It's not a boutique studio. It's something the Canadian fitness industry hasn't seen before, and the numbers are starting to prove it. We built this model by studying what the industry kept getting wrong. Clubs that forgot their members. Boutiques that couldn't scale. Operators who treated their people as a cost. We took those lessons seriously and built something different, putting genuine care for team and members into the actual operating model, not the values poster on the wall. The result is utilization, retention, and class attendance numbers that lead the industry. We're growing deliberately across Canada. As we grow, the most important thing we'll do is put the right leaders in our clubs. That's why this role exists. If you've been excellent somewhere that wasn't quite worthy of your effort — keep reading.

Requirements

7+ years of senior operations leadership in a premium fitness, hospitality, or lifestyle environment
Experience leading department heads and teams of 100+
A genuine track record of developing people — not just managing them
Strong financial literacy — P&L, KPIs, and the ability to act on what the numbers say
Valid Standard First Aid and CPR-C, maintained annually
Criminal Background Check required prior to commencement

Nice To Haves

University degree in a related field preferred

Responsibilities

Develop Your Leaders — Recruit well, coach consistently, build succession into the culture. Your team should be able to run at a high level whether you're in the building or not.
Protect the Experience — Every touchpoint reflects a standard. You protect it without micromanaging it and address gaps before they become patterns.
Run the Operation — Safety, compliance, facility presentation, opening and closing protocols. Not someone else's job. Yours.
Deliver the Numbers — Revenue, attrition, utilization, labour efficiency. You don't build the budget but you live inside it, hit your targets, and flag problems early.
Build the Brand Locally — You are Altea in your market. Reputation is built one interaction at a time and yours matters as much as any campaign.