Part Time CLUB Customer Service Associate

Bass Pro Shops • Branson, MO

7d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert while handling account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position also provides service to other store areas as business needs require.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Support a commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and invite them to become Bass Pro Shops & Cabela’s CLUB Members, or provide existing members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Offer peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service throughout the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED