Club at Hilton Ambassador (Full Time)
About The Position
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. As a member of our Hotels team, that’s exactly what you’ll do every time you come to work. As a Club at Hilton Ambassador, you’ll play an important role in creating exceptional guest experiences—from delivering a warm, elevated arrival and departure to ensuring every interaction leaves a lasting impression. In this role, you will: Welcome and check in and check out VIPs and guests with warmth, professionalism, and personalized service. Anticipate and resolve guest needs and challenges throughout their stay, ensuring a seamless and memorable experience. Promote hotel services, amenities, and experiences while identifying opportunities to upsell products and services. Deliver the highest level of quality, courtesy, and personalized guest service at every touchpoint. Create meaningful connections with guests and embody the warmth and spirit of hospitality in everything you do. Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Responsibilities
- Welcome and check in and check out VIPs and guests with warmth, professionalism, and personalized service.
- Anticipate and resolve guest needs and challenges throughout their stay, ensuring a seamless and memorable experience.
- Promote hotel services, amenities, and experiences while identifying opportunities to upsell products and services.
- Deliver the highest level of quality, courtesy, and personalized guest service at every touchpoint.
- Create meaningful connections with guests and embody the warmth and spirit of hospitality in everything you do.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
