Club Admissions Associate

Keeneland Association Inc • Lexington, KY

4h • Onsite

About The Position

The seasonal Admissions Associate is dedicated to the efficient servicing of all Keeneland patrons. This position also interacts with personnel at all levels. The position includes scanning all pre-purchased tickets, club members and children at the Club house front doors. Associates also greet, assist and welcome all guests to the Keeneland Clubhouse. Associates work approximately 15 days during April and 17 days during October live racing and other special events as needed.

Requirements

• Ability to work in a standing position for long periods of time (up to five hours).
• Must be able to perform in various weather elements including heat, cold, and humidity.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision.
• Ability to satisfactorily communicate (speak, read, write) with patrons, co-workers and management to their understanding.
• Ability to effectively deal with external and internal customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Punctuality and regular, reliable attendance.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to count monies and return change to patrons.
• Kentucky State Racing Commission License.

Nice To Haves

• Experience working in a customer-service related capacity preferred.

Responsibilities

• Represent Keeneland in a professional manner by engaging patrons with eye contact, a smile and utmost courtesy.
• Greet patrons entering the Keeneland Clubhouse possess guest tickets, or Club credentials, and are in the proper dress code.
• Scan tickets and appropriate barcodes.
• Open Club doors for guests entering.
• Anticipate guests’ needs, respond promptly to patron and employee complaints in a professional, tactful manner; ensure issues that require additional attention are discussed with management in a discreet manner.
• Address patrons and co-workers in a kind, considerate manner ensuring interactions are upbeat and positive.
• Actively contribute to the efforts of other admissions positions and departments when necessary.
• Abide by company policies including no smoking, wagering or eating at workstation on company time; consistently maintain workplace professionalism in dress and appearance.
• Maintain a working knowledge of Keeneland: Brief history of Keeneland as a Thoroughbred race track and sales facility. Communicate services and amenities of the property to the guests. Locations of restrooms, dining rooms, concession stands, corporate boxes, Clubhouse, elevators, escalators, mutuel windows, first aid, betting stations and other important locations. Scheduled daily group activities and other daily initiatives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED