CLS QDDP

Volunteers of America Southeast Louisiana Inc•Hammond, LA

About The Position

The CLS QDDP oversees services and supports for individuals with intellectual and developmental disabilities in accordance with their Individual Habilitation Plans (IHPs). The role coordinates assessments, evaluations, medical follow-up, treatment recommendations, school and active treatment plan monitoring, consumer financial accounts, and advocacy to support quality outcomes. The QDDP manages multiple residential group homes, supervises DSP staff and Home Managers, supports recruitment and staffing, and responds to operational and maintenance needs. Work schedules are based on the needs of individuals served, with flexibility, a standard schedule of 40 hours per week, weekend on-call participation, and availability by cell phone 24 hours a day. The role also requires maintaining mandatory training activities and records. The QDDP coordinates clinical services and IHP development, monitors medical and behavioral supports, facilitates community connections and celebrations, oversees financial and quality assurance activities, and ensures staff compliance with incident reporting, abuse prevention, licensing, monitoring, funding, accreditation, and agency policies. The role includes required physical activities and may involve assisting consumers weighing up to 200 pounds and safely operating a motor vehicle.

Requirements

Bachelor’s degree in a human service-related field.
Two years of work experience providing services and support to individuals with intellectual disabilities.
Working knowledge of federal, state, and local regulations.
Excellent verbal and written communication skills.
Proficiency using a personal computer.
Ability to sit, stand, climb, push, bend, squat, lift, and pull; may need to assist in moving consumers weighing up to 200 pounds.
Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as needed.
Ability to move and lift light objects up to 30 pounds.
Ability to operate office equipment requiring continuous or repetitive hand and arm movements.

Nice To Haves

Two years of supervisory management experience.
QDDP experience in ICF/DD or waiver residential settings.
Demonstrated supervisory experience and ability to manage people effectively.
Understanding of Title XIX regulations regarding community residential homes.

Responsibilities

Manage multiple residential group homes and address maintenance concerns.
Supervise DSP staff and complete annual performance appraisals; supervise Home Managers.
Assist with recruiting, hiring, and staffing DSP positions in accordance with budgets and licensing guidelines.
Monitor staff training and training expiration dates, address performance issues under agency policy, and promote a stable and supportive work environment.
Collect and review assessments and other information to support IHP recommendations and individualized outcomes.
Coordinate clinical services and prepare monthly, quarterly, and annual reports with progress summaries and supporting data.
Participate in IHP team meetings and Human Rights activities, and collaborate with monitoring entities.
Conduct secondary audits of Medication Administration Records (MARs).
Ensure specialized supports and equipment, including mobility and assistive technology devices and vision, hearing, and dental services, are available and in good working order.
Review health recommendations and follow-up; coordinate with nursing staff on staff training for healthcare plans.
Communicate with families, physicians, day programs, consultants, and specialists about individuals' health and medical needs.
Promote good nutrition, healthy living, and positive self-image for consumers.
Develop opportunities for community integration and connections, and recognize individuals' achievements through meaningful celebrations and special occasions.
Ensure benefit and entitlement programs remain current and maximized; manage individual financial accounts and records; submit accurate census sheets on time; and support individuals in learning to budget.
Conduct weekly records audits, protect confidentiality and comply with HIPAA regulations, and conduct satisfaction surveys and respond to feedback.
Ensure staff are trained on new Behavioral Management Plans (BMPs); oversee collection, review, interpretation, and documentation of behavioral data; and support improved individual communication.
Ensure staff complete timely and accurate incident reports and cooperate with investigations; keep the Program Director and Risk Management informed of critical incidents and developments.
Ensure staff understand their mandated reporter responsibilities for abuse, neglect, and exploitation prevention.
Ensure staff understand organizational, state, federal, and local standards; assist with site visit responses; and support compliance with agency and CARF policies through review and staff training.
Maintain mandatory training activities and records and participate in weekend on-call rotations and 24-hour cell-phone availability.
Evacuate with consumers during hurricane season and provide shelter-in-place support as needed.
Adhere to the designated dress code.