Clover Concierge Specialist (Bilingual Spanish/English)

Fiserv • Coral Springs, FL

1d • Remote

About The Position

As a Clover Concierge Specialist, you will play a crucial role in our client support team, acting as a dedicated resource for Clover clients. This position involves providing exceptional service, support, and guidance to enhance the client experience with Clover products and services.

Requirements

• 3-5 years of work experience or equivalent combination of education, work experience, or related
• Strong verbal and written communication skills; ability to convey complex information clearly
• Ability to work collaboratively in a team-oriented environment while taking the initiative
• Fluency in Spanish

Nice To Haves

• Previous experience in customer service or a client-facing role, preferably in the financial services or technology industry
• Understanding of point-of-sale systems and Clover products is a plus
• Proven problem-solving skills and a proactive approach to addressing client needs
• Ability to work collaboratively in a team-oriented environment while taking the initiative

Responsibilities

• Serve as the primary point of contact for Clover clients, addressing inquiries and resolving issues related to Clover products and services
• Address merchant concerns the team directly with a quick resolution, assisting with retention of account
• Document client interactions, issues, and resolutions to ensure a high level of service and follow-up
• Monitor client feedback and satisfaction levels, seeking opportunities to improve the overall client experience
• Stay current with Clover product updates, industry trends, and best practices
• Work through administrative tasks, projects, input into procedural processes and outcomes while applying fundamental concepts, practices and procedures of field of specialization to achieve defined outcomes and desires results
• Demonstrate ability to determine decision criteria within masses of inputs and document requirements clearly and concisely. Conduct Clover device installation and training, including following-up with merchant at a 30/60 day mark.
• Provide feedback to Clover Concierge Advisor in partnership with internal product stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed