Bilingual Admissions Specialist (English/Spanish)

Nema Health • ,

1d • $55,000 - $75,000 • Remote

About The Position

Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma, aiming to help trauma survivors find lasting peace and healing through accessible, trauma-specialized, and patient-centered virtual, evidence-based treatment. This role is pivotal to creating an exceptional first impression for new patients and directly impacts the mission by enrolling individuals into life-changing care. The Bilingual Admissions Specialist will manage initial patient inquiries, guide prospective patients through the admissions process, discuss insurance and payment options, and book Intake appointments. The ideal candidate thrives in a fast-paced, goal-oriented environment, consistently hitting or exceeding monthly enrollment targets while continuously refining communication and service skills to deliver an outstanding patient experience. This role reports directly to the Director of Admissions.

Requirements

• Fluency in both English and Spanish
• Fixed work schedule of 9:00 AM - 5:00 PM Eastern Time, including both Saturday and Sunday each week
• Available to work one of the following schedules: Saturday-Wednesday, Wednesday-Sunday, Thursday-Monday, or Friday-Tuesday
• 2+ years of experience in a sales, admissions, or customer service role — ideally in healthcare, behavioral health, or another mission-driven environment
• Proven ability to hit and exceed monthly performance or sales goals
• Strong communication skills — able to engage and motivate prospective patients toward action in an understanding and supportive way
• Empathy and emotional intelligence to guide sensitive conversations with trauma survivors
• Experience using Customer Relationship Management (CRM) systems, such as HubSpot, Salesforce, or similar platforms
• Proactive, self-motivated, and driven to improve continuously
• Adaptable to evolving business needs as the company grows and iterates on Admissions processes
• Tech-savvy and quick to learn new systems
• Care deeply about improving access to mental health care
• A high school degree or higher degree
• Authorized to work in the United States on a full-time basis

Responsibilities

• Engage with prospective patients, and possibly providers and case managers, through calls, emails, and web inquiries with empathy and professionalism
• Guide prospective patients through the admissions process — clearly communicating Nema’s value, overcoming objections, and building trust to drive enrollment
• Meet or exceed monthly conversion and booking goals by effectively connecting with prospect and having a strong follow-up cadence
• Perform benefits checks and explain insurance and payment options accurately and confidently
• Collaborate with the Growth, Operations, Clinical and Product team to support business development initiatives and improve patient acquisition
• Maintain detailed and timely documentation in Nema's CRM (Hubspot) to track communication and progress toward goals
• Escalate sensitive customer service issues in a timely, professional, and solution-oriented manner
• Protect patient data and confidentiality at all times in accordance with HIPAA standards
• Continuously refine communication and customer service skills through coaching, peer learning, and self-development

Benefits

• Competitive compensation with an annual base salary + bonus range of $55,000-$75,000
• Competitive equity
• Comprehensive benefits including healthcare
• 401(k) with matching
• Stipends for work-from-home productivity
• Stipends for continued education
• Generous PTO
• Flexible work hours
• Remote-first culture with supportive team norms
• Inclusive, trauma-informed leadership
• Opportunity to grow with a fast-moving, mission-driven company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED