CloudOps (Digital Strategy and Product) (English Services) (Telework/Hybrid)

CBC/Radio-Canada•Toronto, ON

3d•Hybrid

About The Position

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department. CBC serves one of the country’s largest digital audiences and one of the few that is built and owned in Canada, by Canadians. Our product suite includes cbc.ca, CBC News app, CBC Gem and CBC Listen. Our product vision is to make it effortless for all people and communities in Canada to tell and discover the stories that connect us. Whether delivering the latest breaking news, international hit series like North of North, deep dives into the issues of your town or neighbourhood, award winning podcasts like Someone Knows Something, or nation building events like the Olympics, our products ensure that these stories reach Canadians on their phones, TVs, desktops or smart speakers whenever they need or want us. You have the opportunity to play a part in informing, enlightening and entertaining Canadians through innovative storytelling formats and content discovery. We are an empowered outcome-driven innovative hub for CBC, critical to the future growth of Canada’s public media company and the wider content ecosystem. We believe that we are most impactful when our teams reflect the breadth of experience of the audiences we serve and we are committed to an inclusive and equitable workplace to realize that belief. When you join our mission, you are not only contributing to the growth of the CBC, but the future of our country. Our digital teams’ values - collaboration, inclusion, learning, and continuous improvement - embody who we are as a people-focused, digital-forward employer. We follow Agile principles and the empowered product operating model. Our dedicated managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression. Here at CBC Digital Strategy & Products, your well being is critical to our success. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions. Reporting to the Senior Manager, Web and Infrastructure, we're looking for a DevOps to join our growing team. It’s an opportunity to help shape the way the corporation works internally and make a contribution towards our “Space for us all” strategic plan. As a part of the production solutions team, you will install, monitor and manage critical systems that span multiple platforms across the country. We spend our days solving problems on an unbelievable scale. Media files are highly nuanced and incredibly complicated; moving our broadcasting content from on-prem servers to the cloud is a complex technical feat. And that’s just the beginning. In this role, you will continuously be challenged to apply your judgment, knowledge, experience and analytical skills to: Enhance application functionality. You will plan, coordinate, implement, manage system configuration for new installations or upgrades. Support. You will be responsible for initiating, planning and coordinating the effective client support for the system. Maintain. You will troubleshoot problems and coordinate activities to support the administration of systems. Oversee operational procedures. You will assist in the development and implementation of standards for running new computer system processes and procedures. Think in terms of platforms and products, not one-off solutions. Favor automation over manual processes and reproducibility over ad hoc fixes. Comfortable working in fast-evolving cloud-native ecosystems and learning new tools when they solve real problems. Collaborate openly, share knowledge, and take pride in team outcomes rather than individual ownership. Develop systems that combine operational simplicity with long-term scalability. Communicate clearly and work effectively with engineers, product teams, and stakeholders. Overseeing infrastructure usage & load during major events such as the Federal Elections, Olympics etc.

Requirements

Strong hands-on experience with IaC using Terraform and Ansible with working knowledge of CloudFormation and AWS SAM.
Proven experience designing and operating Kubernetes platforms and implementing GitOps workflows based on core principles and best practices.
Hands-on experience with GitOps tools such as Argo CD, Helm, and GitLab CI, as well as Kubernetes-native controllers like AWS Controllers for Kubernetes (ACK) to manage cloud resources declaratively.
Hands-on experience implementing Kubernetes-native scaling strategies, including event-driven and on-demand scaling using tools such as KEDA and Karpenter.
Solid understanding of cloud-native architectures, containers, and serverless services on AWS.
Experience building and operating observability systems for logs, metrics, tracing, and alerting in distributed systems.
Practical knowledge of GNU/Linux systems, networking fundamentals including DNS, TLS, HTTP, CDN and load balancing.
Experience managing and scaling relational databases such as MySQL and PostgreSQL including RDS.
Proficiency in one or more programming languages (Go, Python) for automation and tooling.
Hands-on experience working from the command line in production environments.
Exposure to FinOps practices and cost-aware infrastructure design.
Experience migrating workloads to different architectures, including x86 to ARM Graviton-based Ec2 instances, and transitioning workloads into containers or virtual machines.
Experience supporting production systems in high-availability environments.
Familiarity with SRE principles and reliability metrics such as SLOs, SLIs, error budgets, and DORA metrics.
Technical background and expertise.
Bachelor’s degree in Computer Science or Engineering or 5+ years working with high availability systems.
Hands-on expertise with Design, build, and operate cloud-native infrastructure and platforms primarily on AWS, with exposure to GCP where relevant.
Hands-on expertise with Build and maintain Kubernetes based platforms on EKS and GKE, including deployment workflows using Terraform, Helm, and Argo CD.
Hands-on expertise with Develop, maintain, and evolve CI/CD pipelines and GitOps practices to enable fast, reproducible, and auditable delivery.
Hands-on expertise with Implement and operate observability platforms covering metrics, logs, traces, and alerting, including self-hosted LGTM stacks and OpenTelemetry.
Hands-on expertise with Lead and contribute to initiatives that improve scalability, reliability, elasticity, and cost efficiency across platforms.
Hands-on expertise with Build automation and internal tooling to reduce operational overhead and improve developer productivity.
Hands-on expertise with Support and evolve production systems, including deployment, networking, monitoring, alerting, and incident response.
Hands-on expertise with Participate in incident response and post-incident reviews, ensuring learnings are translated into system and process improvements.
Hands-on expertise with Contribute to infrastructure security best practices across all environments.
Hands-on expertise with Support cost optimization and FinOps practices without compromising reliability or performance.
Hands-on expertise with Document infrastructure standards, patterns, and operational practices.
Hands-on expertise with Collaborate closely with software engineers, product teams, and other stakeholders to deliver shared outcomes.
Hands-on expertise with Contribute positively to a team culture that values shared ownership, learning, and pride in collective achievements.
English Fluent (Writing, Speaking and Reading)

Nice To Haves

French work knowledge (Writing, Speaking and Reading) is an asset.

Responsibilities

Plan, coordinate, implement, and manage system configuration for new installations or upgrades.
Initiate, plan, and coordinate effective client support for the system.
Troubleshoot problems and coordinate activities to support the administration of systems.
Assist in the development and implementation of standards for running new computer system processes and procedures.
Enhance application functionality.
Install, monitor, and manage critical systems that span multiple platforms across the country.
Oversee infrastructure usage & load during major events such as the Federal Elections, Olympics etc.
Participate in a 24/7 on-call rotation and drive continuous improvement of operational playbooks and postmortem practices.
Design, build, and operate cloud-native infrastructure and platforms primarily on AWS, with exposure to GCP where relevant.
Build and maintain Kubernetes based platforms on EKS and GKE, including deployment workflows using Terraform, Helm, and Argo CD.
Develop, maintain, and evolve CI/CD pipelines and GitOps practices to enable fast, reproducible, and auditable delivery.
Implement and operate observability platforms covering metrics, logs, traces, and alerting, including self-hosted LGTM stacks and OpenTelemetry.
Lead and contribute to initiatives that improve scalability, reliability, elasticity, and cost efficiency across platforms.
Build automation and internal tooling to reduce operational overhead and improve developer productivity.
Support and evolve production systems, including deployment, networking, monitoring, alerting, and incident response.
Participate in incident response and post-incident reviews, ensuring learnings are translated into system and process improvements.
Contribute to infrastructure security best practices across all environments.
Support cost optimization and FinOps practices without compromising reliability or performance.
Document infrastructure standards, patterns, and operational practices.
Collaborate closely with software engineers, product teams, and other stakeholders to deliver shared outcomes.
Contribute positively to a team culture that values shared ownership, learning, and pride in collective achievements.

Benefits

Flexible work schedules, allowing you to find balance for yourself, your family and your work
A hybrid environment you can enjoy the benefits of work from home and in-office collaboration
Competitive total rewards package including robust health benefits and best-in-class defined benefits pension plan
Dedicated time for innovation, learning and development; wherever your interests lie
Opportunities to work with emerging technology
Opportunities for continued learning and professional development
Opportunities to become a member of our Employee Resource Groups
Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent
A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected
A supportive management team committed to upholding the highest standards of diversity and inclusivity
An environment which favors experimentation and an iterative approach in order to achieve the highest form of technical innovation