Cloud Systems & Endpoint Engineer

TMRW Sports Inc • Orlando, FL

2d • Onsite

About The Position

TMRW Sports is seeking a hands-on, service-oriented Cloud Systems & Endpoint Engineer to administer, secure, and improve its cloud platforms, endpoints, identity services, SaaS applications, security technologies, and workplace systems. The role spans Microsoft 365, Microsoft Intune, Microsoft Entra ID, Windows and macOS endpoints, enterprise cloud applications, access-management technologies, and meeting and event technology.

This engineering-focused IT operations position combines production systems administration with direct support for employees and executives. The engineer owns escalated issues through resolution, contributes to technology and security initiatives, automates recurring work, and provides high-touch support for important meetings and live events. The role requires on-site work in Orlando, Florida, support for scheduled sporting events including weekends, and travel to event venues such as SoFi Center in Palm Beach Gardens, Florida, for select matches.

The successful candidate enjoys varied technical work, takes ownership of problems, and balances security, reliability, standardization, and user experience. TMRW Sports is an equal opportunity employer.

Requirements

• At least 3 years of relevant experience in cloud systems administration, endpoint engineering, Microsoft 365 administration, systems engineering, IT operations, or a related role.
• Strong hands-on experience administering Microsoft Intune in a production environment, including endpoint configuration, application deployment, compliance, and security.
• Experience administering Exchange Online, SharePoint Online, and OneDrive.
• Experience administering Microsoft Entra ID, including Conditional Access, enterprise applications, SSO, users, groups, and authentication.
• Experience managing and troubleshooting Windows and macOS endpoints.
• Experience administering or supporting enterprise cloud and SaaS applications.
• Strong troubleshooting and root-cause-analysis skills, with the ability to own escalated issues through resolution.
• Experience working within an ITSM environment.
• Strong technical documentation and communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Ability to deliver professional, service-oriented support to executives and other high-visibility users.
• Ability to work on-site in Orlando, Florida, support scheduled sporting events including weekends, and travel to event venues such as SoFi Center in Palm Beach Gardens, Florida, for select matches.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field; equivalent professional experience is welcome.
• Experience with enterprise remote-support, remote-access, or privileged-access management technologies.
• Experience supporting security technology deployments in partnership with Cybersecurity.
• Experience using PowerShell, APIs, scripting, or administrative automation to streamline technical work.
• Familiarity with automated endpoint provisioning, Apple device-management technologies, or Microsoft security and compliance tools.
• Experience supporting executive meetings or live events.
• Experience with Microsoft 365 Copilot or other enterprise AI technologies.
• Relevant Microsoft or industry certifications.

Responsibilities

• Administer and support enterprise cloud and SaaS platforms to maintain reliable day-to-day operations.
• Manage Exchange Online, SharePoint Online, and OneDrive, including service configuration and administration.
• Configure and maintain platform access, permissions, policies, integrations, and administrative settings.
• Support enterprise remote-access, remote-support, and privileged-access technologies.
• Monitor service health and resolve complex cloud, application, authentication, and integration issues.
• Coordinate technical escalations with SaaS providers and technology vendors through resolution.
• Administer Microsoft Intune in production, including enrollment, device configuration, compliance policies, application deployment, endpoint security, updates, and remediation.
• Provision, configure, secure, troubleshoot, and maintain Windows and macOS devices.
• Package and deploy applications, software updates, policies, and device configurations.
• Manage the endpoint lifecycle from initial provisioning through secure retirement.
• Standardize endpoint configurations and use automation to improve management and reduce recurring issues.
• Administer Microsoft Entra ID, including users, groups, authentication, Conditional Access, enterprise applications, and single sign-on (SSO).
• Resolve identity, authentication, and application-access issues.
• Support employee onboarding and offboarding, access management, and privileged-access processes.
• Partner with Cybersecurity to deploy and support endpoint, identity, cloud, and enterprise security technologies.
• Assist with security remediation, compliance initiatives, and implementation of configuration standards.
• Own complex and escalated technical issues from investigation through resolution, including root-cause analysis.
• Work within an IT service management (ITSM) environment across incidents, service requests, problems, changes, and knowledge management.
• Troubleshoot enterprise SaaS applications, printers, peripherals, and related workplace technologies.
• Create and maintain technical documentation, runbooks, procedures, and knowledge articles.
• Provide professional, high-touch technical support for executives and other high-visibility users.
• Support adoption of Microsoft 365 Copilot and other approved AI technologies through pilots, testing, documentation, training, and user enablement.
• Identify opportunities to automate repetitive administration, provisioning, remediation, and support processes.
• Provide hands-on technical support for executive meetings and live sporting events.
• Troubleshoot meeting and event technology issues while maintaining a calm, service-oriented approach in high-visibility environments.
• Work on-site in Orlando, Florida, support scheduled sporting events including weekends, and travel to event venues such as SoFi Center in Palm Beach Gardens, Florida, for select matches.

Benefits

• Equity ownership opportunities to allow employees to share in the company’s growth.
• Unlimited discretionary time off.
• 15 paid holidays per year, including the week of Independence Day.
• Comprehensive health insurance options, including a 100% contribution Employee coverage option.
• Additional employee and family insurance coverage options with company contribution, including dental and vision.
• FSA, HSA, and DCHSA opportunities, including contribution matches.
• Retirement options, including traditional 401(k) and Roth IRA plans. Benefits are subject to change at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed