Cloud Support Engineer (m/w/d)

SysEleven

1d • Onsite

About The Position

In this role, you will ensure the operational support of our OpenStack-based cloud infrastructure while simultaneously taking on technical end-to-end responsibility for your own assets in this context. You will combine in-depth error analysis and solutions with hands-on engineering tasks to develop internal tooling landscapes and automate support processes. This guarantees reliable resource provisioning and makes a direct contribution to the open-source community and digital sovereignty.

Requirements

• Sound practical experience in system administration of Debian-based Linux derivatives (Ubuntu, RHEL) and confident use of the command line (Bash, Shell Scripting)
• Ideally, knowledge in network technology (LAN, Routing, Switching, Firewalling) and in operating elementary basic services (DNS, DHCP, SSH, VPN, WWW, FTP)
• Solid knowledge in monitoring complex systems (Icinga, Zabbix, Prometheus) and in handling modern backup strategies
• Strong communication skills and a mediating team player mentality with a focus on cross-departmental collaboration and high solution quality
• Fluent German language skills (C1/C2 level)

Nice To Haves

• Ideally, a completed IT training (Fachinformatiker Systemintegration) and relevant knowledge in the cloud or network environment (LPIC1/2, CKA, LFCS, RHCE, RHOS)

Responsibilities

• Processing and independent resolution of complex technical customer support requests regarding our cloud services (OpenStack, Kubernetes, S3, DBaaS)
• Responsibility for the operational management and continuous maintenance of the central support infrastructure (ticketing system, status page, event management tools)
• Analysis of support trends to identify structural bottlenecks and derivation of measures for product and process optimization
• Development and implementation of tool improvements and automations to increase the efficiency of internal support processes
• Creation, expansion, and maintenance of technical documentation for the internal and external knowledge base
• Evaluation of new tools and assumption of specific engineering tasks in the area of asset management and development

Benefits

• Clear responsibilities for your assets
• Structured environment with freedom to actively shape existing processes through your own tool development
• Strongly technically oriented, collegial environment
• Opportunity for professional exchange at eye level with colleagues deeply rooted in the cloud and Kubernetes environment
• Support for complex problem analysis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree