Cloud Support Engineer

KēSTA I.T.•Phoenix, AZ

16h•Hybrid

About The Position

KēSTA I.T. is actively seeking an experienced Cloud Support Engineer with a strong background in Apple device administration and enterprise endpoint management. This role will be responsible for deploying, configuring, securing, and supporting macOS, iOS, iPadOS, and tvOS devices within a cloud-managed environment. The ideal candidate will have hands-on experience with JAMF Pro, Apple Business Manager, Mobile Device Management, enterprise identity platforms, and endpoint security, with a focus on maintaining secure, compliant, and efficient device environments and delivering a strong end-user experience.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
3+ years of experience administering Apple devices in an enterprise environment.
Hands-on experience administering JAMF Pro.
Experience with Apple Business Manager (ABM) and Mobile Device Management (MDM).
Experience supporting enterprise macOS and iOS/iPadOS environments.
Strong knowledge of Apple device deployment, enrollment, configuration, security, patching, and lifecycle management.
Experience in endpoint management or systems administration.
Basic networking knowledge.
Experience working with cloud-based endpoint management technologies.
Familiarity with enterprise identity and access management concepts.
Experience with Microsoft Intune and Entra ID (Azure AD).
Knowledge of SSO, Conditional Access, and endpoint security.
Experience with Bash, Shell, or Python scripting.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service skills.

Responsibilities

Administer and support Apple devices across an enterprise cloud-managed environment using JAMF Pro.
Manage the complete lifecycle of Apple devices, including enrollment, configuration, deployment, security, compliance, patching, maintenance, and retirement.
Configure and maintain JAMF Pro policies, profiles, applications, device settings, and management workflows.
Manage Apple device enrollment and provisioning through Apple Business Manager and Mobile Device Management platforms.
Integrate Apple device management solutions with enterprise identity and security platforms to support secure authentication and access.
Support integrations with Microsoft Intune, Entra ID, Microsoft 365, and other applicable enterprise services.
Implement and maintain Single Sign-On (SSO), Conditional Access, and related identity management capabilities.
Develop and maintain automation scripts using Bash, Shell, Python, or similar scripting technologies to improve device management and operational efficiency.
Monitor device compliance, security posture, application deployment, and patch management activities.
Troubleshoot complex macOS and iOS/iPadOS issues and provide advanced technical support to end users and support teams.
Assist with endpoint security initiatives and ensure managed devices meet established security and compliance requirements.
Support software and operating system updates, configuration changes, and enterprise application deployments.
Maintain accurate device inventories and support device lifecycle management processes.
Collaborate with technical teams to identify opportunities for improving endpoint management, automation, security, and operational efficiency.
Provide technical documentation and knowledge transfer related to Apple device management processes and procedures.
Ensure Apple devices remain properly configured, secure, compliant, and available to users throughout their lifecycle.