Cloud Support Engineer III (2026-10299)

Cox powered by Atrium•UNAVAILABLE, UNAVAILABLE

3d•$91•Onsite

About The Position

Cox Communications is searching for a Cloud Support Engineer III. Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. This is a 7 Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Requirements

4-6 years of relevant experience
AWS experience
Automation-focused skills, including Python and Terraform
Ability to work 40+ hours per week
Flexibility to be customer-facing and travel to customer sites
Strong troubleshooting and problem-solving skills
Ability to work cohesively with team members and across divisions
Strong communication skills for customer interaction via phone and email
Ability to listen to, accept, and follow direction from senior engineers

Nice To Haves

OCI experience
HashiCorp and CyberArk development experience

Responsibilities

Maintain multiple customer environments
Work 40+ hours a week
Update and manage case backlog based on internal policies
Identify and resolve high-priority issues (Crisis Management)
Provide a Customer-First experience while managing cases via phone and email
Collaborate effectively with team members and other divisions of the company
Engage internal and external resources to troubleshoot and resolve issues, including technical engineers, architecture teams, account teams, and project managers
Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction
Follow direction from senior engineers
Be flexible to travel to customer sites as needed
Act as technical escalation point for NOC, Level I & II Engineers
Contribute to the technical knowledge base
Coach and mentor NOC, Level I & II Engineers
Deliver training sessions to NOC, Level I & II Engineers
Perform Escalation Manager duties
Review cases, identify trends, and drive problem resolutions
Perform technical review of environments transitioning from implementation to support team
Deep dive into technical problems and create full resolutions
Understand how technologies work together to identify the bigger picture of issues
Review and manage top-tier customer environments to prevent major issues
Act as the final escalation point for the support team
Be available for on-call and weekend shifts
Perform Customer Onboarding and Critical Account responsibilities
Participate in interviewing potential new hires