Cloud Success Content Development Manager

Salesforce • Boston, MA

4d • $148,500 - $223,900 • Remote

About The Position

This role sits within the Global training organization, which produces content for all instructor-led one-to-many customer enablement opportunities. The position plays a key part in empowering Salesforce customers through clear, effective, and scalable learning experiences. In this role, the individual will own meaningful content development projects from scoping through delivery, sharpen product expertise, and set the bar for learning content quality across the team. This is an opportunity to make complex technology accessible and directly impact how customers succeed at scale.

Requirements

• 6+ years of experience in a role requiring deep product knowledge (e.g., Technical Consultant, Solutions Engineer, Customer Success Manager, Support Engineer, Product Support, Salesforce Administrator) with a demonstrated track record of teaching, training, or enabling others, OR 6+ years of experience in curriculum development, instructional design, or technical content creation.
• Demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
• A passion for technology and a talent for explaining complex concepts in a clear, accessible manner.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Excellence in written and verbal communication, with strong organizational and project management skills and the ability to manage multiple priorities and deliverables.
• Experience using AI tools to enhance work processes and content development workflows.

Nice To Haves

• Direct experience with Salesforce products and technologies.
• Experience with AI-assisted content development tools and workflows (e.g., using generative AI for content drafting, research, or localization).
• Experience creating and leading educational content (e.g., writing knowledge base articles, recording short tutorials, leading training sessions, presenting at user groups or conferences).
• A solid understanding of adult learning principles and instructional design methodologies.
• A background in technical writing or software documentation.
• Knowledge of Agile methodologies and experience with learning management systems and content development tools.

Responsibilities

• Lead the development of multi-modal learning content projects, including presentations, guides, hands-on training, assessments, event content, and video-based training, from scoping through delivery.
• Develop and maintain deep subject matter expertise on Salesforce products and translate complex concepts into simple, accessible, and effective learning content for customers.
• Drive collaboration with content strategists, product managers, subject matter experts, and stakeholders to ensure technical accuracy, relevance, and strategic alignment.
• Lead content maintenance efforts and ensure timely updates in response to product releases.
• Define, uphold, and advance quality standards for all learning deliverables, serving as a quality bar raiser for the team.
• Actively leverage AI tools to optimize content development workflows, enhance content quality, and drive efficiency, and help establish best practices for AI-assisted content development across the team.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree