Cloud Solutions Engineer

Humana • Carolina, KY

5d • Remote

About The Position

The Cloud Solutions Engineer supports cloud-based customer experience platforms by developing, integrating, testing, and optimizing conversational AI and contact center solutions. The role translates business and technical requirements into secure, scalable solutions and collaborates with cross-functional teams to deliver reliable, customer-focused technologies. It develops, configures, integrates, tests, and supports cloud solutions using Google Cloud Platform (GCP), Google CX Agent Studio, and related contact center technologies. The engineer works on moderately complex technical initiatives, resolves platform and application issues, and partners with architects and senior engineers to implement scalable cloud solutions.

This is a remote position. Occasional travel to Humana offices for training or meetings may be required. Home or hybrid home/office employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information. The position is scheduled for 40 hours per week. The listed starting base-pay range is $89,000–$121,400 per year, and the role is eligible for a bonus incentive plan.

Humana offers benefits that support personal well-being, including medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and holidays; paid parental and caregiver leave; short- and long-term disability; and life insurance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.
• Strong analytical, troubleshooting, and problem-solving skills.
• Passion for improving consumer and customer experiences.

Nice To Haves

• Master's degree in Computer Science, Information Technology, or a related field.
• Experience with Google Cloud Platform (GCP), Google CX Agent Studio, conversational AI, or contact center technologies.
• Experience with cloud-native services, CI/CD pipelines, and enterprise integrations.

Responsibilities

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring.
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure solution quality and reliability.
• Participate in Agile development activities, including sprint planning and backlog refinement.
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support continuous platform improvements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level