Cloud Solutions Change Management SME

CACI International • Laurel, MD

18h • Remote

About The Position

The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 10+ years of proven experience in change management and in implementing large cultural shifts
• US Citizen with active poly clearance
• Excellent verbal and written communication skills
• Ability to give clear and engaging presentations
• Process-oriented with strong organizational skills
• Experience with Confluence, SiteWorks or similar documentation tools
• Ability to gather and interpret metrics to drive decision-making
• Customer-centric approach with a commitment to meeting and exceeding customer expectations.

Nice To Haves

• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
• Familiarity with FINOPS practices and tools
• Understanding of industry best practices in regards to Digital Transformation
• Change Management (Prosci)

Responsibilities

• Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
• Create surveys to assess customer experiences and identify gaps, providing input to improve processes
• Understand concerns customers have with their cloud transitions, providing documented resources to address them
• Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices.
• Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
• Assist in the development of strategy to support organizational wide cultural shift to cloud
• Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices.
• Build and maintain Confluence pages and SiteWorks websites to document cloud processes, best practices, and FAQs.
• Create and update training materials and user guides to keep the user-base informed and educated.
• Be articulate and well-spoken, capable of giving presentations to diverse audiences, including technical and non-technical stakeholders.
• Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization.
• Author newsletters, whitepapers, and articles to facilitate cultural change
• Develop and implement processes to ensure smooth cloud adoption and ongoing management.
• Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement.
• Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.
• Ability to work in a fast-paced environment with changing priorities.

Benefits

• flexible time off
• robust learning resources
• comprehensive benefits
• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior