Cloud Solutions Advisor

Foundant + smartsimple

1d

About The Position

The Cloud Solutions Advisor works directly with SmartSimple Premium Support clients to maintain, enhance, and optimize their SmartSimple cloud instances. The role advises clients on configuration best practices and develops and delivers technical solutions tailored to their business needs. It supports implementation of new functionality through requirements gathering, design walkthroughs, and functionality delivery sessions.

The advisor investigates technically complex issues, conducts detailed troubleshooting and root-cause analysis, and escalates issues to Development when needed. The role also provides quality assurance before client UAT and final implementation, assists with integrated system testing, and helps onboard clients to Premium Support. The advisor communicates technical findings to non-technical stakeholders, translates client needs into clear internal requirements, manages expectations around potentially problematic or out-of-scope requests, collaborates across Support, Account Management, and Development, and documents solutions and client-specific configurations.

Requirements

• Bachelor's degree in Technology or equivalent experience.
• 3–5 years of experience in a client-facing technical role, such as support, implementation, consulting, or solutions engineering.
• Knowledge of HTML, CSS, JavaScript, and SQL.
• Familiarity with integration protocols and single sign-on, including how external systems connect through SMTP, SFTP, API connections, and authentication methods.
• Experience with reporting and dashboards, and data export and import.
• Experience configuring applications in a CMS or similar environment, including forms, fields, workflows or automation, and implementing changes.
• Working knowledge of SaaS solutions and the Software Development Lifecycle (SDLC).
• Strong analytical and problem-solving skills, ability to grasp new concepts quickly, and attention to detail.
• Clear, concise, effective communication skills and confidence advising clients and working with technical teams.
• Strong time-management skills and ability to balance multiple clients and priorities.
• Must be legally eligible to work in Canada or the USA.

Nice To Haves

• Experience with XML and JSON.

Responsibilities

• Maintain, enhance, and optimize SmartSimple cloud instances for SmartSimple Premium Support clients.
• Advise clients on configuration best practices and prepare and deliver technical solutions that meet their business needs.
• Support implementation of new functionality through requirements gathering, design walkthroughs, and functionality delivery sessions.
• Investigate complex client issues through troubleshooting and root-cause analysis, escalating to the Development team when appropriate.
• Perform first-line quality assurance before client UAT and final implementation, and assist with integrated system testing when new features are applied.
• Help onboard clients to Premium Support and explain the available services.
• Translate technical findings into clear explanations for non-technical stakeholders and client needs into requirements for internal developers.
• Identify potentially problematic or out-of-scope requests early and help set and manage client expectations.
• Collaborate with Support, Account Management, and Development teams to resolve issues and share knowledge.
• Document solutions, recommendations, and client-specific configurations.
• Perform other duties as assigned.

Benefits

• Competitive salary and benefits.
• Tuition and lifestyle reimbursements.
• Mindfulness and fitness initiatives.
• Flexible PTO.
• Professional and personal development opportunities.
• Opportunities to collaborate across teams and industries.
• Career growth, leadership opportunities, and internal mobility.
• Autonomy and responsibility in the role.
• Employee recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level