Cloud Solution Architect - Partner Practice Building & IP Development

Microsoft • ,

25d • $106,400 - $222,600

About The Position

As a Cloud Solution Architect (CSA) Partner Practice Building & IP Development for Cross Solutions, you will support customers through their end‑to‑end solution journey, combining deep technical expertise in both multi‑workload integration and architecture best practices. You will guide customers on solution envisioning, design & deployment, through direct customer engagements, as well as designing and creating repeatable customer-facing services to scale the delivery capability through Success Programs focus on unified the foundation portfolio. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your solution architecture skills, and become adept at driving real-world outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Nice To Haves

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Proven customer-facing experience — ideally as a CSAM, or alternatively as a CSA or equivalent customer‑engagement role.
• Service Architecture & Business Process Design Experience
• Cross‑team orchestration (engineering, program, field, vendor partners)
• Extensive experience within Microsoft support environments, with a clear understanding of end-to-end support delivery models, escalation paths, and customer lifecycle touchpoints. Able to connect support insights with proactive programs to improve customer outcomes and experience.
• Proven experience working with and leading engagements involving Microsoft partners, with a solid grasp of partner delivery models, incentives, and operational constraints. Able to effectively integrate partners into scalable delivery motions such as Unified for Partners (UfP).
• Solid process and end‑user documentation skills, including creation of service diagrams, process flows, and Technical Requirements Documents (TRDs).
• Ability to write clear, concise, technically accurate content for engineering, field teams, and delivery partners.
• Proven written and verbal communication skills, with the ability to clearly articulate business and technical requirements to leaders, engineering teams, field organizations, and vendor partners.Skilled at simplifying complex concepts, facilitating cross‑team discussions, and influencing alignment across diverse stakeholders.
• Microsoft Ecosystem Knowledge: Understanding of Microsoft’s Customer Success roles, delivery models, and tooling (e.g., Service Hub / Engage Center, ESXP, CSU roles templates).

Responsibilities

• Act as a Subject Matter Expert (SME) supporting the Success Programs Foundations team, with a primary focus on the Unified Onboarding, Renewals portfolio, and Success Programs for Partners (UfP). Drive technical alignment and execution across the service lifecycle by ensuring solution design, delivery models, and operational frameworks are aligned with evolving business priorities and program objectives.
• Demonstrate thought leadership and subject matter expertise across integrated service components, developing IP and delivery guides, influencing design and delivery quality, and enabling others through strategic guidance.
• Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with key stakeholders (CSAM strategy teams, Engineering, product group, etc.).
• Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs).
• Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments.
• Support team awarness and skilling based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas.
• Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence.

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level