Cloud Solution Architect, AI Solutions and Copilot

Microsoft • ,

1d • $106,400 - $222,600 • Remote

About The Position

The Customer Experience and Success (CE&S) organization, with over 45,000 employees and partners globally, is dedicated to empowering customers to achieve faster business value through exceptional customer experiences utilizing Microsoft's products and services, driven by our people and culture. CE&S fosters company-wide alignment and execution to consistently surpass customer expectations in every interaction, whether in-product, digital, or human-centered. This organization oversees all company services, including consulting, customer success, and support across Microsoft's entire portfolio. We are seeking individuals to join CE&S and contribute to accelerating AI transformation for customers worldwide.

The Americas Customer Success Team focuses on enabling customers to deploy, adopt, and optimize Copilot and associated technologies. Our primary objectives include removing technical obstacles, identifying use case scenarios, and collaborating with engineering on feature enhancements. Serving Enterprise customers across Canada and the US, the Americas team provides localized support. This team acts as a crucial link between the field, engineering, and the product group, ensuring that relevant and timely feedback is incorporated. We aim to demonstrate business value for our customers while achieving internal business goals for Copilot adoption. The Americas Customer Success Team is an early adopter of new technologies, leading the initial customer engagements on emerging topics.

We are looking for a Senior Cloud Solution Architect (CSA) with a specialization in AI solutions, who is enthusiastic about guiding our customers through their AI transformation. This role encompasses products such as M365 Copilot, Agents, Workflows, Agent Builder, Copilot Studio, Cowork, and Autopilot Solutions like Scout. As a customer-facing position, you will serve as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by delivering tangible business value and ROI. This role offers flexibility, allowing for up to 100% remote work.

Microsoft's mission is to empower every person and organization on the planet to achieve more. As employees, we foster a growth mindset, innovate to empower others, and collaborate to achieve our shared objectives. We uphold our values of respect, integrity, and accountability daily, cultivating an inclusive culture where everyone can thrive both professionally and personally.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, AI Agents, security certifications).
• Professional proficiency in Spanish and/or Portuguese is preferred to effectively collaborate with customers, partners, and stakeholders across Latin America.

Responsibilities

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Agents, M365 Copilot, Autopilots, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior