Cloud Services Support Analyst

Advanced Solutions International Inc.•Texas, TX

4d•£35,000 - £45,000•Remote

About The Position

We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.

Requirements

3-5 years of IT/Cloud experience delivering and supporting technology solutions
Microsoft Azure Administration
iMIS systems management experience
Good oral, written, analytical, and people skills
Ability to work independently in a fast-paced technology environment
Azure SQL administration skills
Azure Automation
Zendesk Ticketing system
Understanding of ASP .NET and related technologies
Understanding of IIS technologies
Understanding of virtualization technologies
Strong Microsoft operating system and applications knowledge
Basic iMIS knowledge

Responsibilities

Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure)
Supporting/administering/maintaining all Hosting customer backup/restore processes
Supporting/administering/maintaining Hosting infrastructure monitoring systems
Supporting/administering/maintaining all system security related issues
Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
Azure Automation
User account administration for all Hosting customers
Azure SQL database management/administration activities for Hosting customers as necessary
SQL Managed Instance management/administration activities for Hosting customers as necessary
SQL Server database management/administration activities for Hosting customers as necessary
Upgrading iMIS implementation to latest release as necessary
Supporting ASI initiatives as necessary/required
Administering Hosting Issues Management queue as necessary
Participating in quarterly Departmental and Corporate BSC reviews
Managing attainment of personal BSC initiatives
Completing yearly professional development initiatives
Mentoring team members as necessary
Addressing Hosting Issues Management queue items in a timely fashion and close as required
Participating in Hosting On Call program
Performing other duties as assigned Manager, Hosting Operations, Global Director of Technical Support or Senior Management