Cloud Services Regional Manager for Americas

Air Liquide • Radnor, PA

2d • Hybrid

About The Position

The Regional Manager serves as a strategic function providing business proximity for the Americas region. The primary focus of this role is stakeholder engagement for Cloud Services, managing finance and day-to-day operations, in interactions with Global Digital Delivery Services (GDDS), and overseeing regional operations in coordination with Managed Service Providers (MSPs).

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 8–10 years of experience in IT infrastructure, with at least 5 years specifically focused on managing Cloud Services (IaaS/PaaS/SaaS).
• Proven understanding of regional technical architectures, such as Public Cloud, Citrix or virtualized environments.
• Demonstrated experience managing large-scale global vendors (e.g., Accenture) and Level 3 support teams.
• Extensive experience leading global IT project deployments within a complex corporate environment.

Nice To Haves

• An MBA or Master’s in Information Systems is highly preferred, given the strategic and financial management requirements of the role.
• Prior industrial gas experience.

Responsibilities

• Manage Business Relationships: Conduct Operation Service Reviews, manage business escalations, and define business priorities and expectations.
• Manage Day-to-Day Delivery & Operations: Ensure operations align with global standards, including daily incident and delivery management. Directly manage the relationship with the Managed Service Provider (Accenture) and Level 3 GDDS experts.
• Team Leadership: Oversee the AME regional team, which includes Service Delivery Managers, Solution Delivery Architects, Product Architects (e.g., Citrix), and Demand Managers.
• Project Deployment: Lead the deployment of local or global IT projects specifically for the Americas region.
• Strategic Alignment: Support the implementation of service and technical roadmaps based on business priorities, and advocate for automation processes.
• Demand Management: Handle DMND (Demand) management specifically for the AME region.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays.
• Vacation.
• Sick time.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Floating holidays.
• Jury duty and funeral/bereavement leave.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager