Cloud Services Ops, Associate Engineer

PTC•Uniontown, PA

44d•$55,000 - $65,000

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or Cybersecurity.
Must have or be able to obtain Security level clearance.

Nice To Haves

2+ years working in an IT Help Desk type environment.
Understanding of Cloud technology
Basic command line Linux Skills
Basic Oracle skills
Basic troubleshooting skills

Responsibilities

Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels.
Application configuration and implementation with a heavy focus on Linux.
Manage cases efficiently within our ticketing system.
Facilitate communication between customers and internal teams to resolve issues.
Update managers and management team on ticket status as required.
Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare.
Operating systems include Linux and Windows
Must be available to work occasional nights and weekends to support after‑hours configuration changes and scheduled monthly maintenance activities.