Cloud Services Manager

Tom McLeod Software Corporation • Birmingham, AL

1d

About The Position

McLeod Software is seeking a Cloud Services Manager to lead our Cloud Services team and ensure the performance, reliability, and scalability of our customer environments. This is a hands-on leadership role where you’ll combine technical expertise with team leadership to deliver exceptional service and drive continuous improvement. You’ll oversee a team of Cloud Services Technicians and Systems Administrators, act as a key escalation point for complex issues, and play a critical role in optimizing our cloud infrastructure and operations.

Requirements

• Strong background in cloud infrastructure, system administration, networking, and virtualization
• Experience supporting enterprise environments with multiple customer systems
• Solid understanding of monitoring, backup, and disaster recovery practices
• Proven ability to lead and develop technical teams
• Strong problem-solving skills and ability to manage competing priorities
• Excellent communication and collaboration skills
• 3+ years of technical management experience with a bachelor’s degree; or 5+ years of experience with a combination of education and certifications
• Experience with Windows Server environments, virtualization platforms, backup technologies, and monitoring tools

Nice To Haves

• Experience with VMware/vCenter (a plus)
• SQL/database experience (a plus)

Responsibilities

• Lead the day-to-day operations of the Cloud Services team
• Manage workload prioritization, ticket flow, and escalations
• Ensure timely resolution of customer issues and high satisfaction levels
• Serve as a senior escalation point for complex infrastructure and application issues
• Monitor system performance and proactively address risks and inefficiencies
• Drive improvements in monitoring, alerting, and operational processes
• Collaborate with cross-functional teams including Support, Customer Success, and IT Security
• Partner with infrastructure providers to maintain system stability and performance
• Oversee maintenance windows, upgrades, and system migrations
• Ensure adherence to backup, disaster recovery, and operational standards
• Develop and maintain documentation, runbooks, and best practices
• Mentor and develop team members while supporting onboarding and training
• Assist with capacity planning and scaling of cloud environments

Benefits

• McLeod Software is built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager