Cloud Services Engineer

Pilot Thomas Logistics•Atlanta, GA

1d•Onsite

About The Position

The Cloud Service Engineer will support the Servigistics products across the PTC private cloud. This role will be responsible for every facet of the SAAS lifecycle: from initial installation, upgrades, promotions to production, monitoring, technical support, and incident response. The role report into the Servigistics software operations and support group and work with many supporting departments, ranging from R&D, networking, DBA’s, and systems.

Requirements

Installing/configuring Apache, Java, Tomcat
Basic Oracle commands (select, insert, delete, join)
Linux operating system
ETL tools: Pentaho PDI: Installation, configuration, and use
Troubleshooting skills
Cloud computing technologies; AWS, Azure
Associates degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience OR Bachelors in a technical field (IT, CS, Programming, etc.)
Must be a US Citizen
Must have or be able to obtain a Security level clearance

Nice To Haves

2+ years working in an IT Help Desk type environment
Understanding of Cloud technology
Basic command line Linux Skills
Basic Oracle skills
Basic troubleshooting skills

Responsibilities

Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues efficiently within our ticketing system
Focus on providing and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach
Install PTC Application Software and its supporting approved 3rd Party Software (for example Apache, tomcat, Intellicus, Kettle etc.)
Resolves issues and makes decisions pertaining to the configuration of PTC Applications
Facilitate communication between customers and internal teams to resolve issues
Execution of documented upgrade procedures for PTC applications using PTC upgrade tools
Execute build deployments according to providing instructions