Cloud Reliability Manager

Boeing•Seattle, WA

11d•Onsite

About The Position

The Boeing Company is looking for a Cloud Reliability Manager to join the team in Seattle, WA; Dallas; TX; North Charleston, SC; Chicago, IL; El Segundo, CA; Mesa, AZ; San Diego, CA; Berkeley, MO; or Hazelwood, MO. The Cloud Reliability Manager will lead the Cloud Reliability organization, owning Runtime Site Reliability Engineer (SRE) and Cloud Operations. You will be accountable for the reliability, scalability, and operational excellence of the enterprise runtime and shared cloud platform. This role combines people leadership, incident command ownership, operational strategy, and a hands-on expectation to drive reliability automation, observability, and post-incident remediation across multi-cloud environments.

Requirements

5+ years in cloud operations, SRE, and/or related roles
3+ years managing technical teams with on-call responsibilities
3+ years of experience with Kubernetes at scale and multi-cloud runtime platforms (Elastic Kubernetes Service (EKS)/Azure Kubernetes Service (AKS)/Google Kubernetes Engine (GKE))
3+ years of experience with observability tooling (Prometheus, Grafana, OpenTelemetry, Elasticsearch, Logstash, Kibana (ELK)/Elasticsearch, Fluentd, Kibana (EFK), tracing) and alerting design
Experience owning incident response and improving reliability metrics in production environments
Experience with capacity planning, performance engineering, and disaster recovery at cloud scale
Experience with automation tooling (Terraform, Continuous Integration/Continuous Deployment (CI/CD), operators) and integrating reliability into IaC pipelines

Nice To Haves

Experience with excellent communication skills while being able to run incident command, lead post-incident reviews, and present technical and business impacts to stakeholders
Experience managing both strategic SRE and operational Tier 0/1 teams in a single organization
Experience in chaos engineering, resilience testing, and failure injection frameworks
Experience with policy as code, security incident response, and regulatory compliance needs in cloud operations
Experience with coding/automation in Go, Python, and/or scripting languages and building operational runbooks as code

Responsibilities

Own strategy, roadmap, and delivery for Runtime SRE and Cloud Operations to meet enterprise Service Level Objectives (SLOs) and operational Service-Level Agreements (SLAs)
Lead, mentor, and grow teams responsible for runtime SRE (SLOs/SLIs, observability, performance engineering, Disaster Recovery (DR), chaos testing) and Cloud Operations (Tier 0/1 triage, incident bridge management, runbooks)
Establish and own incident management processes: detection, escalation, incident command, post-incident reviews, and remediation planning; ensure rapid detection and reduced Mean Time to Repair (MTTR)
Drive observability and telemetry strategy (metrics, tracing, logs) to ensure actionable alerts and proactive detection of platform issues
Lead capacity planning, performance tuning, and disaster recovery orchestration for platform services and multi-cluster fleets
Convert Root Cause Analysis (RCA) outcomes into prioritized engineering work: coordinate with Platform Acceleration, Foundations, Development Experience (DevEx), and Security to implement durable fixes and prevent recurrence
Define and measure operational Key Performance Indicator (KPIs) (Mean time to detect (MTTD), Mean time to acknowledge (MTTA), Mean time to recover (MTTR), SLO adherence, alert noise) and implement automation to reduce manual toil
Own on-call and rotation policies, runbook quality, bridge setup SLAs, and operational playbooks; ensure teams are trained and drills executed regularly
Ensure security, compliance, and change management controls are integrated into operational procedures and emergency responses
Represent Cloud Reliability in architecture reviews, executive incident briefings, and cross-team governance forums