Cloud Production Support Engineer

Diné Development Corporation

26d

About The Position

The Cloud Production Support Engineer will provide operational support, sustainment, troubleshooting, and release support for the GEOMAP platform in a secure cloud environment. This role is responsible for maintaining production stability, monitoring system health, resolving incidents, supporting deployments, and working across development, testing, database, and help desk teams to ensure reliable delivery of mission-critical geospatial capabilities to Air Force users. This position is contingent based upon contract award.

Requirements

• Active Secret clearance required.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. Relevant experience may be substituted for education where appropriate.
• 5+ years of experience supporting production IT systems, cloud-hosted applications, or enterprise software environments.
• Experience supporting cloud environments such as AWS, including system monitoring, incident response, and operational troubleshooting.
• Experience with Linux administration, scripting, and troubleshooting application or infrastructure issues in production environments.
• Experience supporting CI/CD pipelines, deployments, release validation, and operational sustainment in an Agile/DevSecOps environment.
• Familiarity with containerized environments and orchestration platforms such as Kubernetes.
• Experience with ticketing, issue tracking, and collaboration tools such as Jira and Confluence.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to work effectively across cross-functional teams in a fast-paced DoD mission environment.

Nice To Haves

• Experience supporting DoD cloud environments, including AWS Cloud One or similarly secured enterprise cloud platforms.
• Experience supporting geospatial or Esri-based applications, including ArcGIS Enterprise or related technologies.
• Familiarity with application performance monitoring, log aggregation, and automated alerting tools.
• Experience with RMF, STIG compliance, vulnerability remediation, and secure system hardening practices.
• Understanding of production support processes such as incident management, problem management, and change management.

Responsibilities

• Provide production support for GEOMAP applications and services hosted in cloud environments.
• Monitor application, infrastructure, and service performance to identify issues and maintain system availability.
• Troubleshoot production incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
• Support software releases, patches, upgrades, and hotfix deployments in coordination with DevSecOps and engineering teams.
• Analyze logs, system alerts, ticket trends, and operational metrics to identify risks and recommend improvements.
• Coordinate with Help Desk, software engineers, database engineers, testers, and government stakeholders to resolve operational issues.
• Support Tier II/Tier III incident resolution and escalation activities for application, cloud, and environment-related issues.
• Maintain system documentation, operational procedures, runbooks, and support records.
• Assist with configuration management, environment validation, and release readiness activities.
• Support compliance with security requirements, access controls, vulnerability remediation, and DevSecOps best practices.
• Participate in continuous improvement efforts to enhance system reliability, operational efficiency, and user support outcomes.
• Support troubleshooting across containerized services, cloud-hosted components, and integrated data workflows as needed.
• Performs other related duties as assigned.

Benefits

• Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program.
• The package also includes educational assistance, with tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level