Cloud Platform Software Developer

LED FastStart•Louisiana, MO

1d•Remote

About The Position

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale. As a Cloud Platform Software Developer, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You’ll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies. If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.

Requirements

Technical Training, Certification(s) or Degree
1+ years of software development or platform engineering experience in cloud or enterprise environments.
Proficiency in JavaScript, Python and/or Java
Experience developing and working with RESTful APIs
Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
Familiarity with version control systems (Git)
Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
Exposure to cloud infrastructure, automation, and solutions development/integration using cloud AI services
Understanding of translating business needs into technical designs, user stories, and development tasks
Effective communication skills
Ability to explain technical concepts to both technical and non-technical audiences
Ability to work independently while collaborating effectively within a team
Must be able to pass a background check to obtain a position of Public Trust
US Citizenship Required

Nice To Haves

Candidates within LA who reside within 60 miles of GDIT's offices in Bossier City, LA will follow a hybrid work model
Candidates within LA who reside more than 60 miles from GDIT's offices in Bossier City, LA will follow a remote work model

Responsibilities

Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
Maintain system integrity, availability, and security in alignment with federal compliance and security standards
Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
Support platform upgrades, testing, and reconfiguration across development, test, and production environments
Monitor and tune applications and integrations to ensure optimal performance and reliability
Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Full-flex work weeks
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance