Cloud Operations Program Manager

Microsoft•Reno, NV

3d•Hybrid

About The Position

At Microsoft’s Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will support and execute cloud processes across multiple Go-To-Market motions. This role is focused on delivering accurate, timely, and compliant transaction execution while supporting the scale of AI and custom Azure workloads. You will work with cross-functional stakeholders to ensure cloud transactions are processed efficiently, and escalations are resolved effectively. The Cloud Operations Program Manager role Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to execute cloud operations across modern and legacy sales motions. Responsibilities include transaction management, escalation support, and contributing to process improvements that enable consistent and reliable operations supporting AI Partner Customers and custom Azure motions.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

Demonstrated experience executing controls or managing programs subject to Sarbanes-Oxley (SOX) compliance requirements.
Experience working in a high-volume, execution-focused environment
Ability to manage ambiguity while maintaining attention to detail
Demonstrated Written and verbal communication skills with the ability to coordinate across stakeholders
Analytical mindset with problem-solving capability
3+ years of experience in Operations, Program Management, or related roles
Experience supporting or executing transactional or operational processes
Basic financial acumen with the ability to understand transaction impacts
Familiarity with Microsoft systems, tools, and operational processes
Demonstrates curiosity and willingness to learn cloud transactional processes and systems
Demonstrated collaboration skills and ability to work across multiple teams
Basic understanding of Microsoft cloud offerings and licensing models
Familiarity or exposure to AI-enabled tools or process enhancements
Foundational knowledge of Microsoft commercial processes, tools, and systems
Deep attention to detail and ability to execute consistently within defined processes
Basic experience with data tools or querying (e.g., SQL, KQL) is a plus

Responsibilities

Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness
Manage and help resolve pre- and post-sales escalations by coordinating with stakeholders
Follow established processes to ensure consistent and compliant transaction execution
Identify and surface process gaps or inefficiencies based on day-to-day execution
Document workflows, known issues, and resolutions to support knowledge sharing
Apply compliance controls within all transactional activities
Utilize reporting and basic analytics to track and manage transactional performance