Cloud Operations Lead
General Dynamics Information Technology•Austin, TX
•$136,000 - $184,000•Hybrid
About The Position
Seize your opportunity to make a personal impact as a CLOUD OPERATIONS LEAD supporting the Department of Veterans Affairs. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a CLOUD OPERATIONS LEAD supporting the Department of Veterans Affairs in Austin Texas, you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program
Requirements
- Bachelor’s degree or equivalent and 5+ years of experience
- Experience leading cloud operations, monitoring, major incident response, or cloud governance in enterprise IT environments
- Demonstrated expertise with multi‑cloud environments (Azure, AWS, VAEC), cloud monitoring tools, and operational frameworks
- Strong understanding of ITSM, cloud service delivery, cloud governance, and enterprise‑class configuration management
- Ability to evaluate cloud documentation, workflows, capacity models, monitoring systems, and operational outputs for completeness, accuracy, and compliance
- Experience developing cloud performance plans, audit artifacts, dashboards, and corrective‑action processes
- Excellent written, analytical, and stakeholder communication skills
- Ability to collaborate across cloud engineering, network, cybersecurity, hosting operations, and federal organizations
- Must be able to obtain a Public Trust clearance
Nice To Haves
- Experience supporting VA, federal programs, or large regulated cloud environments
- Cloud certifications (Azure, AWS, multi‑cloud operations, monitoring, or DevOps certifications), ITILv4, Six Sigma, or similar credentials
- Familiarity with cloud security requirements, vulnerability management, TIC standards, VA Handbook 6500, and cloud governance practices
- Experience with cloud orchestration, automation frameworks, incident management tools, monitoring platforms, APIs, and performance analytics
Responsibilities
- Oversee enterprise cloud operations across the VA Enterprise Cloud (VAEC)—ensuring availability, reliability, security compliance, capacity optimization, and modernization readiness across all cloud service providers.
- Manage cloud operational workflows, orchestration pipelines, monitoring tools, incident processes, service catalog offerings, and capacity forecasts.
- Work closely with cloud engineers, incident responders, cybersecurity teams, architects, and VA stakeholders to maintain resilient multi‑cloud environments and improve observability, automation, and operational performance.
- Maintain and refine cloud governance standards, validate monitoring coverage, ensure security and TIC compliance, coordinate incident handling, and oversee change alignment across VA’s cloud infrastructure.
- Design and manage cloud performance measurement systems, streamline response workflows, enhance automation, and integrate cloud operations with hosting, development, cybersecurity, and network teams.
- Engage with VA leadership to provide operational insights, incident reviews, capacity and demand assessments, modernization roadmaps, and reliability recommendations.
- Drive continuous improvement by identifying operational gaps, optimizing autoscaling and orchestration processes, strengthening documentation, expanding automation, and maturing cloud performance management practices.
- Ensure VA’s cloud environments remain secure, scalable, resilient, and mission‑ready.
Benefits
- AI‑enabled professional growth tools
- Leadership development and internal mobility programs
- Competitive pay, benefits, and 401(k) match
- Mission‑focused culture supporting Veterans
- Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long‑term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
