Cloud Operations Lead

SAIC • Flexwork, MD

17h • Remote

About The Position

SAIC is seeking a Cloud Operations Lead to support the Administrative Office of the U.S. Courts (AOUSC/AO) Cloud Technology Broker Integration Partner (CTBIP) contract. This position will provide services to build cloud foundations for the Judiciary, including cloud advisory/strategy and implementation services. This role must be performed in the United States and will be remote. There may be occasional travel to customer site in Washington, DC.

Requirements

• Experience in cloud operations
• Experience managing performance standards
• Experience coordinating between different teams
• Experience handling incident escalations
• Experience ensuring compliance with Service Level Agreements (SLAs)
• Experience managing a Cloud Management Platform (CMP)

Responsibilities

• Oversee daily cloud operations to ensure efficient and reliable performance.
• Manage performance standards and ensure alignment with organizational goals.
• Coordinate between different teams to address operational issues and optimize workflows.
• Handle incident escalations, resolving issues promptly to minimize disruptions.
• Ensure compliance with Service Level Agreements (SLAs) and address operational challenges effectively.
• Manage the Cloud Management Platform (CMP) for AOUSC.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed