Cloud Operations Engineer

Constant Contact•Waltham, MA

3d•$91,600 - $114,500•Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! Are you passionate about technology and eager to grow your skills in cloud-native infrastructure? As a Cloud Operations Engineer, you will join a collaborative operations team responsible for maintaining and improving critical platform infrastructure. You'll work hands-on with Kubernetes, service mesh, and AWS technologies while learning from experienced engineers who will help you develop into a well-rounded platform professional. We seek a motivated Cloud Operations Engineer to help maintain our cloud-native infrastructure using Kubernetes, ArgoCD, Istio/Gloo Mesh, Prometheus, and AWS. In this role, you will contribute to the operational health of Constant Contact's platform, ensuring our environments remain current, secure, and reliable. You'll have the opportunity to grow professionally and contribute to a culture of accountability and continuous improvement. We value curiosity, self-motivation, collaboration, and a willingness to learn. If you're ready to build a strong foundation in platform engineering and help shape the future of our infrastructure, we're eager to hear from you.

Requirements

2+ years of professional work experience in DevOps, SRE, System Administration, or similar roles (internship or project experience counts)
Experience with Kubernetes and Docker is required to be successful in this role
Scripting abilities in Bash and/or Python
Familiarity with ArgoCD or similar GitOps tooling
Experience utilizing AI tools (ChatGPT, Gemini, Claude, etc.) to streamline work efficiencies
Knowledge of networking fundamentals; comfortable using common troubleshooting tools like dig, nslookup, netstat, netcat, or tcpdump
Skilled at learning complex processes quickly with a self-service mindset through independent research
Experience working with Git in a CI/CD environment
Effective communication skills, both written and verbal

Responsibilities

Coordinate upgrades in lockstep across EKS, OKD, Calico, Gloo Mesh, and Istio to ensure compatibility
Maintain environments on AWS standard support tiers for EKS by tracking versions and planning upgrades proactively
Execute monthly operational tasks, including CrowdStrike agent upgrades, SSL/TLS certificate rotations, and ArgoCD updates
Build, maintain, and upgrade Kubernetes clusters and ancillary software using EKS and OKD
Work with stakeholders to resolve issues with AWS and Kubernetes
Document operational procedures and share knowledge with stakeholder teams
Collaborate with senior engineers and contribute to team knowledge sharing
Assist with the development and maintenance of observability systems
Study the system and proactively suggest architectural improvements and automated solutions for daily operations, deployment, and monitoring
Provide input on cloud-based best practices
Participate in a team's on-call schedule, which means that occasionally, you may be asked to provide after-hours technical expertise, guidance, and support. Business hours are typically 09:00 - 5:00 ET