Senior Cloud Operations Engineer
About The Position
Deliver, support, and maintain our production services in a technical operations environment. In this opportunity as Senior Cloud Operations Engineer, you will provide operational support and engineering across Shared Capabilities Services and Platforms that utilize Auth0, PingFederate, Twilio, and SparkPost. You will troubleshoot and escalate production issues, monitor production issues until successfully resolved, and communicate the status of resolutions with the team and stakeholders. You will build and maintain monitoring and alerting for all aspects of our infrastructure and the platform using cloud native solutions. You will serve as the subject matter expert regarding planning and implementing non-functional requirements to ensure the system’s availability, scalability, and performance as well as monitoring, alerting, and efficient incident troubleshooting. You will automate IaC and CI/CD, and promote best practices for our CI/CD processes. You will maintain end-to-end security, ensuring that we meet best practices standards. You will participate on a Scrum team using an Agile work model, which involves collaborating with other Software Engineers, Test Automation Engineers, DevOps Engineers, Product Owners, and Scrum Masters. You will guide the implementation process to ensure that all aspects of operability are delivered while ensuring that existing service levels are maintained or improved. You will participate in On-Call/shift rotations and keep abreast with emerging cloud technology trends, especially around DevOps. May telecommute part of the week from commuting distance to Eagan, MN per our hybrid work policy.
Requirements
- A Bachelor’s degree or foreign equivalent in Computer Science, Mechanical Engineering, or a related discipline followed by 3 years of post-baccalaureate experience in a cloud operation engineering-related occupation.
- 3 years of experience building and operating cloud-based production services and platforms, including AWS or Azure
- 3 years of experience in automation for CI/CD, including Git, CloudFormation, Terraform, or Jenkins
- 3 years of experience in Unix or Linux
- 3 years of experience implementing observability using Datadog, Splunk, or Nagios
- 2 years of experience working with and supporting Auth0
- 2 years of experience working with and supporting PingFederate
- 2 years of experience working with and supporting Twilio
- 2 years of experience working with and supporting SparkPost
Responsibilities
- Provide operational support and engineering across Shared Capabilities Services and Platforms that utilize Auth0, PingFederate, Twilio, and SparkPost
- Troubleshoot and escalate production issues; monitor production issues until successfully resolved; communicate status of resolutions with the team and stakeholders
- Build and maintain monitoring and alerting for all aspects of our infrastructure and the platform using cloud native solutions
- Serve as the subject matter expert regarding planning and implementing non-functional requirements to ensure the system’s availability, scalability, and performance as well as monitoring, alerting, and efficient incident troubleshooting
- Automate IaC and CI/CD, and promote best practices for our CI/CD processes
- Maintain end-to-end security, ensuring that we meet best practices standards
- Participate on a Scrum team using an Agile work model, which involves collaborating with other Software Engineers, Test Automation Engineers, DevOps Engineers, Product Owners, and Scrum Masters
- Guide the implementation process to ensure that all aspects of operability are delivered while ensuring that existing service levels are maintained or improved
- Participate in On-Call/shift rotations
- Keep abreast with emerging cloud technology trends, especially around DevOps
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Work from anywhere for up to 8 weeks per year
- Career Development and Growth
- Continuous learning and skill development
- Grow My Way programming
- Industry Competitive Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
