Cloud Operations Engineer

Zoom • San Jose, CA

9d • Hybrid

About The Position

We are hiring a DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for our real-time communications platform. This platform supports audio/video conferencing, recording, and live-streaming functionalities. The position requires expertise in infrastructure engineering, global team collaboration, and cross-functional partnerships.

Requirements

• 5+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope.
• Have a proven track record owning reliability for large-scale, distributed, latency-sensitive systems in production
• Have experience in supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar).
• Demonstrate ability to lead cross-functional technical initiatives without direct authority, driving alignment across engineering, product, and operations.
• Have conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies.
• Have solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD).
• Demonstrate proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent.
• Have experience with observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry, or equivalent.
• Have an understanding of networking fundamentals: BGP, anycast routing, DNS, load balancing, and CDN architecture.
• Utilize CI/CD tools such as GitHub Actions, Jenkins, and Spinnaker to streamline workflows and improve deployment processes.
• Implement deployment safety practices like canary releases, feature flags, and blue/green strategies to ensure reliable software delivery.
• Demonstrate proficiency in Python, Bash, or Go for automation, tooling, and incident response without requiring advanced software development expertise.

Nice To Haves

• Occasional weekend work may be required

Responsibilities

• Ensuring reliability engineering and operations by owning the SLO/SLI framework for real-time services, defining, tracking, and improving latency, availability, jitter, and packet loss.
• Leading incident response for critical outages across the real-time platform, coordinating across time zones and engineering disciplines.
• Promoting a blameless postmortem culture and ensuring action items lead to measurable reliability enhancements.
• Implementing chaos engineering and game day exercises to proactively identify failure modes before user impact occurs.
• Building and evolving observability tools — dashboards, alerting systems, and distributed tracing — tailored for real-time media infrastructure challenges.
• Serving as the architectural authority on deployment patterns, infrastructure design, and operational readiness for real-time services.
• Reviewing and contributing to system design proposals, providing feedback on scalability, fault tolerance, and operational complexity.
• Driving capacity planning, traffic modeling, and cost optimization strategies across globally distributed infrastructure.
• Evaluating and recommending infrastructure tools, platforms, and vendors — including media servers, CDN providers, cloud-native services, and edge networking.
• Ensuring consistent standards for CI/CD pipelines, deployment safety, and progressive rollout strategies across teams.
• Acting as the primary SRE partner for multiple engineering teams building real-time features, attending planning sessions, and providing operational readiness guidance.
• Collaborating closely with network engineering, security, product, and data teams to align on platform-wide reliability requirements.
• Translating infrastructure constraints and reliability trade-offs into actionable recommendations for product leaders and engineering teams.
• Establishing and advocating DevOps best practices — infrastructure-as-code, GitOps, automated testing, and deployment automation — across partner teams.
• Guiding senior engineers on SRE principles, reliability patterns, and operational discipline.
• Serving as a technical liaison between US-based and China/India-based engineering teams, bridging communication gaps and providing technical context.
• Conducting architecture reviews, incident retrospectives, and planning sessions in English and Mandarin as appropriate.
• Maintaining a flexible schedule to ensure meaningful overlap with teams in Beijing, Shanghai, Bangalore, and Hyderabad.
• Building collaborative relationships across cultural and geographic boundaries, adapting communication styles to foster trust and alignment.
• Ensuring engineering documentation, runbooks, and architectural decision records are accessible and understandable for global team members.

Benefits

• award-winning workplace culture
• commitment to delivering happiness
• benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed