Cloud Operations Engineer I

Cadence Design Systems • Santa Fe, NM

5d

About The Position

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. OpenEye, Cadence Molecular Sciences – a division of Cadence Design Systems – is an industry leader in computational molecular design through rapid, robust, and scalable software, consulting services, and Orion®, the only cloud-native fully integrated software-as-a-service molecular modeling platform. Combining unlimited computation and storage with powerful tools for data sharing, visualization and analysis in a customizable development platform, Orion offers unprecedented capabilities for the advancement of pharmaceuticals, biologics, agrochemicals, and flavors and fragrances. Join our growing Cloud team responsible for deployment and management of our cloud-native SaaS platform for computer-aided drug design, Orion. Tasks include managing individual installations of Orion, assisting internal developers with AWS issues, handling service desk requests. Additionally, you will participate in a rotating on-call schedule, serving as the primary point of contact for service desk requests by triaging, resolving, or escalating issues within established service levels. In addition to collaborating with our backend, infrastructure, frontend, and scientific support teams, you will interact with fortune 500 companies leveraging Orion for their scientific needs to create an outstanding support experience.

Requirements

• 1+ year of relevant experience
• Proactive, go-getter mentality and a positive attitude
• Strong organizational and problem-solving capacity
• Customer service skills
• Familiarity with scripting (Bash)
• Experience with Linux system administration

Nice To Haves

• Experience with Amazon Web Services
• Experience with CI/CD frameworks
• Familiarity with programming languages (Python)

Responsibilities

• Managing individual installations of Orion
• Assisting internal developers with AWS issues
• Handling service desk requests
• Participating in a rotating on-call schedule
• Serving as the primary point of contact for service desk requests by triaging, resolving, or escalating issues within established service levels
• Collaborating with backend, infrastructure, frontend, and scientific support teams
• Interacting with fortune 500 companies leveraging Orion for their scientific needs to create an outstanding support experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed