Cloud Operations and Customer Support Engineer, Jr.
About The Position
Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer, Jr. at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer, Jr. you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer, Jr. joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO. In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.
Requirements
- Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
- 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
- Top Secret/SCI clearance must currently be possessed.
- Top Secret SCI + Polygraph clearance must be obtainable.
- US Citizenship Required
Responsibilities
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
Benefits
- AI-powered career tool that identifies career steps and learning opportunities
- An internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Ability to contribute both pre and post-tax dollars to 401(k) up to the IRS annual limits
- Company match for 401(k)
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time
- Holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
