Cloud Operations Administrator III

Jenzabar

9d•$66,000 - $78,000•Remote

About The Position

The Cloud Operations Administrator III is responsible for supporting and managing the day-to-day operations of customer-hosted cloud environments. This role contributes to efficiency and optimization initiatives, mentors junior team members, and serves as an escalation point for cross-functional teams. The Cloud Operations Specialist III performs advanced tasks within the Jenzabar One ecosystem, including troubleshooting complex customer-reported issues and configuring cloud-hosted systems. Success in this role requires deep technical expertise, advanced knowledge across multiple technologies, and consistent application of industry best practices. This is a 2nd shift EST working hours position.

Requirements

4-6 years experience in a cloud or systems administration role
Ability to work 2nd shift EST hours
Bachelor's Degree in Computer Science, IT, or related field, or equivalent practical experience
Advanced knowledge of cloud technologies, networking, automation tools, and security
Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)
Expert troubleshooting skills and the ability to solve complex cloud-related problems
Ability to work independently and in a team
Ability to assist in onboarding and mentoring junior staff members under the direction of Cloud Services Leadership
Excellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholders

Nice To Haves

Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirable

Responsibilities

Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
Participate in cross-functional collaboration with other business units to assist hosted customers
Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
Help drive process improvement for business processes within Cloud Services, automation of tasks, etc.
Provide excellent customer support for cloud-related incidents
Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting
Support the Jenzabar One application stack
Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team
Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills
Facilitate development of documentation for standards, processes, knowledgebase articles, checklists, etc.
Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership