Cloud Network Administrator

WORLDNET TELECOMMUNICATIONS LLC• Guaynabo, PR, US, PR

4d•Onsite

About The Position

Responsible for installation, operation, configuration, maintenance and troubleshooting of all company Server systems, email server, firewall, proxy and intrusion detection systems including everyday addition, deletion or modifications of any Active Directory element or system in the company.

Requirements

Bachelor's degree (B. A.) in Information Systems or Computer Sciences, Three years of experience in related field and or training or equivalent combination of education and experience.
Experience in: Microsoft server installation, operation, configuration.
Experience on installation, operation, configuration, and Maintenance of Microsoft Active Directory.
Email server installation, operation, configuration, and maintenance, preferable on Microsoft Exchange.
Experience on Hosted Exchange Services.
Experienced on Disaster Recovery Solutions.
Backup & Disaster Recovery systems configuring, design and implementation experience.
Experience on installation, configuration, and maintenance of communications switches.
Experience on installation, configuration, and maintenance of communications routers.
Experience on installation, configuration, and maintenance of Firewall, Proxy and Intrusion detection systems.
Experienced and certified on Microsoft Hyper-V and/or VMWare virtualization solutions.
Experience on HCI – Hyper-converged Technology and Platforms.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures.
Knowledge of the structure and content of the Spanish and English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to understand Customer Request or needs and address them properly, able to manage multiple tasks, problem solving and communications skills.
Giving full attention to what other people are saying, taking time to understand the points being made
Talking to others to convey information effectively.
Using mathematics to solve problems.
Understanding written sentences and paragraphs in work related documents.
Communicating effectively in writing as appropriate for the needs of the audience.
Managing one's own time.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to understand User needs and address them properly, able to manage multiple tasks, analysis, project management, problem solving and communications skills.
Ability to utilize computers, servers, routers, operating systems, firewalls including MS Office, SQL, and any other applications with PC Troubleshooting tools.
General Telecommunication and Backup system maintenance, Computers networks operation maintenance, Hubs, Switches and Fiber Optics Systems, Microsoft Server O.S., Exchange email and Veritas Software Backup systems.

Nice To Haves

Preferable Experienced and trained on Dell Power Edge and Blade servers, SANs, Equalogic, firewall, desktops, and switches.
EXPERIENCE IN PROJECT MANAGEMENT.

Responsibilities

Installation, operation, configuration, maintenance and troubleshooting of all company Server systems and maintenance and troubleshooting of the Cloud Services infrastructure including everyday addition, deletion or modifications of any Active Directory element or system in the company.
Installation, operation, configuration, maintenance and troubleshooting of all company Email Server systems including everyday addition, deletion or modifications of any email element or email system in the company.
Migration, operation, configuration, maintenance and troubleshooting of all company outsourced Email Services systems including everyday addition, deletion, or modifications of any email element in the company to Hosted Exchange Platform.
Installation, operation, configuration, maintenance and troubleshooting of all company Firewall, Proxy and Intrusion detection systems including everyday addition, deletion, intrusion detection reporting or modifications of any email element or email system in the company.
Installation, operation, configuration, maintenance and troubleshooting of all Cloud Services Infrastructure Firewall, Proxy, antivirus, and Intrusion detection systems including everyday addition, deletion, intrusion detection reporting or modifications of any email element or email system in the company.
Customer interface with service provider for all customer exchange services migration and day to day additions, deletions, and support as required.
Installation, operation, configuration, maintenance and troubleshooting of all company hubs, switches and routers including everyday addition, deletion, and new purchases ordering or modifications in the company.
Set up, service migration, operation, configuration, monitoring, maintenance and troubleshooting of all company dedicated virtual servers, virtual desktops, hubs, switches, routers, customer premises appliances including everyday addition, deletion, and new purchases ordering or modifications as required to support cloud customers.
Assist and support all internal and external cloud services users, virtual desktops, disaster recovery appliances, computers.
Operation, configuration, maintenance and troubleshooting of all company IPPBX and related equipment including everyday addition, deletion, and new purchases ordering or modifications in the company.
Assist and support all users’ computers, telephone, call center and backup needed as day-to-day operation requires.
Set up, operation, configuration, monitoring, maintenance and troubleshooting of all cloud services platform virtual servers, virtual desktops, SANs, hubs, switches, routers Disaster Recovery customer premises appliances including everyday addition, deletion, and new purchases ordering or modifications based on business needs.
Set up, operation, configuration, monitoring, maintenance and troubleshooting of all CHR OSS/BSS dedicated virtual servers, SANs hubs, switches, routers customer premises appliances including everyday addition, deletion, and new purchases ordering or modifications.
Validate customers IT services assessments and configurations provided by the Cloud Technical Services Advisor and coordinate and support Disaster Recovery services, Virtual Servers and Private Cloud services migrations.
Assist and support all users on the proper operation of back-office applications. (MS Office, Antivirus, Adobe, Remote connections, etc.)
Train and become an expert in all cloud partners services, solutions, software, and hardware.
Provide cloud & IT services consulting to customers as required.
Perform all other duties related to his functions as required.