Cloud Marketplace Operations Program Manager

NetApp, Inc.•Waltham, MA

1d•$100,000 - $130,000

About The Position

NetApp is seeking an experienced Cloud Marketplace Operations Program Manager to operate and scale its business across AWS Marketplace, Microsoft Azure Marketplace, Google Cloud Marketplace, and other cloud marketplaces. This role works across cloud commerce, Sales, Product, Engineering, Finance, and Operations, owning critical Marketplace processes, resolving complex transaction and platform issues, and developing scalable processes that help sellers, partners, and customers transact through hyperscaler marketplaces. The position requires strong program management and hands-on operational experience, with the ability to turn complex or ambiguous problems into simple, repeatable solutions.

Requirements

At least 5 years of experience in cloud operations, program management, business operations, product operations, or a related field.
Experience managing complex cross-functional initiatives involving business and technical teams.
Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.

Nice To Haves

Experience with private offers and enterprise Marketplace transactions.
Experience with Marketplace APIs, integrations, listings, fulfilment, billing, entitlement, or subscription lifecycle management.
Experience in enterprise software sales or cloud partner ecosystems.
Product Management or Product Operations experience.
AWS, Microsoft Azure, or Google Cloud certifications.

Responsibilities

Own and continuously improve operational processes across hyperscaler cloud marketplaces.
Own the end-to-end Private Offer process, acting as the central point of contact to support timely deal closure, involve required stakeholders, and remove sales-cycle bottlenecks.
Coach adjacent teams through process changes and capability rollouts to support organizational growth.
Partner with Product and Engineering on Marketplace capabilities, integrations, APIs, and operational requirements.
Coordinate initiatives across Sales, Alliances, Product, Engineering, Finance, Revenue Accounting, Procurement, and other stakeholders.
Establish processes, documentation, controls, ownership, and escalation paths.
Translate hyperscaler Marketplace requirements and changes into actionable business and technical requirements.
Define and track operational metrics to identify risks, bottlenecks, and opportunities for improvement.
Lead additional Cloud Operations programs as business priorities evolve.