Cloud Infrastructure & IT Operations Manager

Off Duty Management•Katy, TX

9d•$125,000 - $135,000•Onsite

About The Position

Off Duty Management is seeking a Cloud Infrastructure & IT Operations Manager to lead the technology foundation supporting their business and customers. This role combines hands-on technical leadership with business influence, focusing on shaping strategy, improving operations, and leading a team. The position offers a collaborative environment where initiative and contributions are valued, with opportunities to solve complex challenges and help the organization scale responsibly. The Manager will be responsible for the stability, security, and performance of the Azure cloud-first enterprise environment, overseeing daily operations of Azure cloud infrastructure, campus IT operations, incident response, and program management. Key duties include managing a team, driving operational excellence, overseeing the SOC 2 Type 2 Program, managing IT standards and policies, working with the CISO, managing vendor relationships, and ensuring infrastructure services meet business needs.

Requirements

Bachelor’s degree in information technology, Computer Science, Network Engineering, or a related technical field. Equivalency, proven professional experience, and recent references will be considered in lieu of a degree.
Minimum 7 years of progressive experience in cloud infrastructure, IT infrastructure, systems administration, or network engineering.
At least 2 years managing Azure cloud infrastructure supporting a custom enterprise-level business application, with defined SLAs and uptime requirements.
At least 2 years in a supervisory or management role overseeing infrastructure staff, operations, and IT budgets.
Strong Azure cloud infrastructure knowledge, preferably with strong proficiency in network fundamentals: routing, firewalls, DNS, DHCP, and TCP/IP.
Hands-on experience with server administration in Windows Server and/or Linux environments.
Familiarity with MS Entra, Active Directory, Azure Active Directory, Group Policy, and identity management systems.
Working knowledge of backup and disaster recovery technologies and processes supporting office and cloud environments.
Understanding of IT security principles and vulnerability remediation.
Strong written and verbal communication skills; ability to explain technical concepts to non-technical audiences.
Proven organizational and project management skills; ability to manage competing priorities and deadlines.
Analytical approach to problem-solving with strong attention to detail and follow-through.
Ability to build and maintain effective working relationships with staff, vendors, and internal stakeholders.

Nice To Haves

Familiarity with ITSM frameworks and tools such as ITIL, ServiceNow, or Jira Service Management.
Experience with DevOps/infrastructure-as-code practices (e.g., Terraform, HelmCharts, Ansible, PowerShell DSC) is a big plus.
Knowledge of containerization and orchestration platforms (Docker, Kubernetes).
Experience supporting compliance with regulatory frameworks such as SOC 2, HIPAA, PCI-DSS, or NIST.
Relevant industry certifications such as: CompTIA Network+, Security+, or Server+; Microsoft Certified: Azure Administrator Associate (AZ-104); ITIL 4 Foundation or above; CCNA or higher.

Responsibilities

Oversee and lead the implementation, maintenance, and continuous improvement of all Azure Cloud infrastructure, including cloud networking, service management, and cost management; lead the Platform Engineering Team; and manage the relationship with the Cloud Service Provider.
Oversee networking and end-user computing solutions on campus and ensure lifecycle management of physical infrastructure, including patching, system updates, and hardware refresh cycles.
Ensure high availability, reliability, and performance of all cloud and campus infrastructure systems and services, including uptime targets, SLA adherence, and proactive monitoring.
Oversee Incident Response and Problem Management, ensuring thorough root cause analysis of major incidents and outages, and driving remediation to prevent recurrence.
Maintain documentation of infrastructure architecture, configurations, procedures, and runbooks.
Ensure adherence and compliance with established SOC 2 Type 2 controls.
Oversee on-campus enterprise network infrastructure, including LAN/WAN, firewalls, routers, switches, and wireless, ensuring security, segmentation, and performance.
Oversee or manage MS Entra, Active Directory/Azure AD, DNS, and identity/access management systems.
Oversee or manage backup, replication, and recovery systems, ensuring data protection standards are enforced and tested regularly.
Evaluate and recommend end-user hardware, software, and licensing solutions.
Monitor and support the Azure cloud environment, including resource provisioning in AKS, cost governance, reserved instances, and performance optimization.
Oversee access to development platforms (e.g., GitHub CodeSpaces) and ensure effective use of compute resources within established budgets.
Develop, improve, implement, and maintain cloud security controls, IAM policies, and compliance configurations.
Oversee the security practice and partner with the CISO to enforce cybersecurity standards across all infrastructure components.
Ensure compliance with applicable regulatory frameworks and internal IT policies (e.g., SOC 2, NIST).
Lead or support business continuity and disaster recovery planning, documentation, and testing.
Support security vulnerability assessments and coordinate remediation efforts.
Lead, mentor, and develop a small team responsible for system administration, desktop support, and platform engineering; conduct performance reviews and career development conversations; and oversee consultants.
Use hands-on experience to support the team if necessary, managing team roles, responsibilities, and workload priorities.
Foster a culture of accountability, continuous improvement, and knowledge sharing.
Recruit, onboard, and retain personnel; participate in hiring decisions and technical evaluations.
Oversee or manage relationships with infrastructure vendors; negotiate contracts and ensure service delivery.
Support the development and management of the IT infrastructure budget; track spending, forecast needs, and identify cost optimization opportunities.
Oversee infrastructure agreements, license renewals, and hardware warranties.
Establish, implement, and promote ITSM best practices, including incident management, change management, problem management, and request fulfillment.
Serve as an escalation point for infrastructure-related service requests and incidents.
Communicate infrastructure status, project progress, and risk items to IT leadership and business stakeholders.
Collaborate cross-functionally with application development, security, operations, and business units.