Cloud Infrastructure Associate Director

Protiviti•Chicago, IL

13d•Hybrid

About The Position

Protiviti is looking for a Technology Consulting Associate Director to join our growing Infrastructure, Cloud, & Security Engineering team. As an Associate Director, you'll take a lead role in strengthening our relationships with clients and providing seamless guidance in the completion of engagements. You'll partner with our strategic clients to advise on and implement technical solutions to their most pressing challenges. Additionally, you’ll help identify new businesses and build lasting relationships with clients and within the community as you serve as an ambassador of Protiviti in the market. You will also be a mentor and provide growth and development to teams as you oversee the successful completion of project work plans.

Requirements

Recent hands-on design, deployment, and/or administration experience in Windows Server and Linux systems administration
Working familiarity with Unix variants and Mac OS; prior administration experience a plus
Working familiarity with Amazon AWS, Microsoft Azure and other IaaS providers preferred
Strong enterprise networking design, deployment, and/or administration experience
Working familiarity with enterprise-class vendors and product lines strongly preferred ( e.g. Cisco, Cisco Meraki, HPE/Aruba, Juniper, Extreme, Brocade)
Working familiarity with enterprise-class network security appliance vendors and product lines strongly preferred ( e.g. Cisco, Cisco Meraki, Palo Alto, Fortinet)
Working familiarity with SMB /”prosumer ” vendors and product lines a plus ( e.g. Ubiquiti/UBNT, SonicWall, Mikrotik ) a plus
Working familiarity with load balancers, VPN appliances/concentrators a plus
In depth understanding of current enterprise design patterns and norms for basic networking capabilities/concepts ( e.g. TCP/IP, DNS, DHCP, VLAN segmentation, routing and switching, wireless)
Strong familiarity with SMB and entry-level on premises computing infrastructure technologies
Working familiarity with multiple server hardware vendors and associated management tools/platforms ( e.g. Dell, HPE, Cisco, SuperMicro ) strongly preferred
Working familiarity with hypervisor platforms ( e.g. VMware vSphere/ ESXi , Microsoft Hyper-V, Nutanix AHV, or others) strongly preferred
Strong familiarity with enterprise storage
Working familiarity with DAS, SAN, and NAS/filer solutions
Working understanding of contemporary network storage protocols and interconnect methods ( e.g. iSCSI, CIFS, FibreChannel , NFS)
Strong familiarity with basic on premises infrastructure management best practices
Rack management
Power and cooling demand management
Physical security
Strong familiarity with scripting for administrative, auditing, and other operational purposes
Prior experience writing PowerShell, Python, BASH/other Linux shell scripts strongly preferred
Prior experience with typical infrastructure and server/endpoint management toolsets
Performance and capacity management tools
Endpoint management / RMM platforms
Patch and vulnerability management tools
Log and event aggregation technologies (Kafka, SIEMs, Splunk, etc.)
Prior experience with capacity planning, VM/server “right-sizing ”, performance analysis
Prior experience and ownership designing server, network, application solutions through deployment phase
Prior experience administrating Office 365 services
Prior experience administrating Microsoft Exchange, Google G Suite/Workspace is a plus
Experience designing, building, or remediating an environment to meet specific regulatory requirements such as PCI-DSS, CMMC, NIST 800-53
Prior experience translating undocumented systems / applications / operating procedures into usable documentation is absolutely necessary
Ability to update or create visualizations of dependency maps or architecture overviews is a must
Prior experience with integration of IT systems in a post-merger/acquisition environment
Prior experience with application rationalization / dependency mapping exercises
Prior experience designing, implementing, or administrating backup and replication/continuity solutions for server, storage, and application infrastructure
Familiarity with typical project management methods (Agile, Waterfall, etc.)
Prior experience translating business requirements ( e.g. compliance controls, vendor / business partner requirements) into technical configurations / solutions
Prior experience dealing with third party hardware/software/service vendors preferred
Prior experience translating business continuity / disaster recovery requirements into technical solution designs preferred
Bachelor’s degree in (Comp Sci, Comp Eng, Networking ) or relevant field, or equivalent experience delivering technology or consulting solutions
9+ years working in professional services or related fields such as managed services or in a “hands-on” pre- sales role
Professional Certification such as A WS Certified Solutions Architect - Professional , AWS Certified DevOps Engineer – Professional, A zure Solutions Architec t Expert, DevOps Engineer Expert or similar strongly preferred
Excellent verbal and written English
Comfortable collaborating with key business executives, system/application owners or stakeholders in group conversation or direct interview contexts
Ability to rapidly shift between planning / design work and practical execution (“hands on keyboard” tasks for discovery or implementation) is an absolute necessity
Strong analytical and problem-solving skills

Nice To Haves

Prior administration experience with Unix variants and Mac OS
Working familiarity with Amazon AWS, Microsoft Azure and other IaaS providers
Working familiarity with enterprise-class vendors and product lines
Working familiarity with enterprise-class network security appliance vendors and product lines
Working familiarity with SMB /”prosumer ” vendors and product lines
Working familiarity with load balancers, VPN appliances/concentrators
Working familiarity with multiple server hardware vendors and associated management tools/platforms
Working familiarity with hypervisor platforms
Prior experience writing PowerShell, Python, BASH/other Linux shell scripts
Prior experience administrating Microsoft Exchange, Google G Suite/Workspace
Professional Certification such as A WS Certified Solutions Architect - Professional , AWS Certified DevOps Engineer – Professional, A zure Solutions Architec t Expert, DevOps Engineer Expert or similar
Personal projects / demonstrated extracurricular interest in technology a plus
Prior experience translating undocumented systems / applications / operating procedures into usable documentation
Ability to update or create visualizations of dependency maps or architecture overviews
Prior experience with integration of IT systems in a post-merger/acquisition environment
Prior experience with application rationalization / dependency mapping exercises
Prior experience designing, implementing, or administrating backup and replication/continuity solutions for server, storage, and application infrastructure
Prior experience dealing with third party hardware/software/service vendors
Prior experience translating business continuity / disaster recovery requirements into technical solution designs

Responsibilities

Take a lead role in strengthening client relationships and providing seamless guidance in the completion of engagements.
Partner with strategic clients to advise on and implement technical solutions to their most pressing challenges.
Help identify new businesses and build lasting relationships with clients and within the community.
Serve as an ambassador of Protiviti in the market.
Mentor and provide growth and development to teams.
Oversee the successful completion of project work plans.
Design, build, migrate, and/or secure systems and environments across infrastructure, networking, and cloud platforms.
Build trusted relationships with C-level executives and provide exceptional experiences that translate to additional project work.
Promote a positive team culture that fosters open communication among all engagement team members.
Create development opportunities for others, including participating in the creation and rollout of training, and ways for your team to improve our clients and communities.
Discover prospective project work with current and potential clients through networking, knowledge-building, and client interactions.
Identify opportunities to integrate product solutions and resources to improve client service capabilities.
Translate client challenges into new project proposals and sales.
Contribute to thought leadership and encourage knowledge-sharing and collaboration across teams.
Manage a diverse portfolio of clients across industries.
Establish and cultivate business relationships and a professional network, including with senior executives.
Successfully pursue business development opportunities and identify and implement strategies to obtain new work or clientele.
Translate and communicate issues, risks or challenges to client personnel, including executives.
Provide leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring and coaching, oversight and review of work, coordination across teams, and understanding how to motivate.

Benefits

Medical coverage
Dental coverage
Vision coverage
FSA and HSA healthcare accounts
Life and accident insurance
Adoption and fertility assistance
Paid parental leave up to 10 weeks
Short/long term disability
Company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions
Choice Time Off (CTO) for vacation, personal needs, and sick time
11 paid holidays