Cloud Engineer (Amazon Connect)

Recrute Action•Toronto, ON

27d•Hybrid

About The Position

We are looking for an experienced professional to design, deploy, and manage cloud contact center solutions on Amazon Connect. You will own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.

Requirements

Bachelor’s degree in Computer Science, IT, or a related field.
0–2 years of experience in an IT, cloud, or architecture focused role.
Hands on experience with AWS.
Direct experience with Amazon Connect (configuration, enhancements, IVR, or support).
Experience or exposure to IVR systems and AI enabled contact center capabilities.
Understanding of omnichannel contact center architectures.
Familiarity with serverless development concepts, including AWS Lambda.

Nice To Haves

Experience integrating Amazon Connect with Salesforce CRM.
Exposure to customer engagement platforms or contact center transformations.
Early experience working directly with business stakeholders to design technical solutions.

Responsibilities

Design, configure, and support Amazon Connect contact center solutions.
Build and enhance IVR workflows and customer interaction flows.
Support the business in requesting, analyzing, and implementing new contact center features.
Architect and maintain serverless solutions using AWS services, particularly AWS Lambda.
Contribute to omnichannel contact center architecture (voice, digital channels, integrations).
Support and enhance Amazon Connect to Salesforce CRM integrations.
Collaborate with internal stakeholders and business teams to translate requirements into technical solutions.
Assist with data and integration analysis related to contact center platform evolution and migration efforts.