Cloud Applications Administrator - Penn Engineering

University of Pennsylvania

2d•$62,067 - $85,000•Hybrid

About The Position

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. The Cloud Applications Administrator will work on our diverse client-facing support team. This position will work directly with vendors, University staff, and consultants to maintain cloud-based and local solutions for Penn Engineering faculty, staff, and students and will be responsible for managing a variety of cloud services and on-premises resources. Hybrid work eligible.

Requirements

Bachelor’s Degree in Computer Science or a related field and one to two years of related experience or an equivalent combination of education and experience.
Demonstrated experience with Cloud services, in particular Google Workspace for Education.
Experience with WordPress and PHP highly desirable
Experience with Apache and webservers
Experience working in Linux environments
Working knowledge scripting in Shell, Perl, and Python
Strong interpersonal, written, and communication skills
Must have the ability to work independently and as a member of a team.
Ability to quickly learn and apply technologies.

Responsibilities

Maintain, configure, and support cloud-based platforms used by administrative departments, faculty, staff, and students, including Google Workspace for Education, Freshservice, Slack, Slate, and others.
Perform ongoing administration and maintenance, including changes, modifications, or improvements of cloud services to ensure reliability, security, and data privacy and compliance.
Maintenance, configuration, and management of hosted websites on Pantheon and on-premise webservers.
Work with stakeholders to define standards, best practices, and long-term plans for the services, and recommend solutions based on those needs.
Document configurations, procedures, and service changes, and provide support for troubleshooting, access, and issue resolution as needed.
Participation in our on-call support rotation. On-call work may be required during non-business hours to respond to urgent, high-priority, and escalated service issues or outages. This includes the potential for both evening and weekend hours.

Benefits

Excellent healthcare
Tuition benefits for employees and their families
Generous retirement benefits
A wide variety of professional development opportunities
Supportive work and family benefits
A wealth of health and wellness programs and resources
Health, Life, and Flexible Spending Accounts
Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars
Exceptional tuition benefits for employee, spouse, and dependent children
Tuition assistance at other institutions for dependent children
Generous retirement plans (Basic, Matching, and Supplemental)
Pre-tax or Roth retirement savings options
Wide variety of investment options through TIAA and Vanguard
Substantial amount of time away from work
Long-Term Care Insurance
Wellness and Work-life Resources
Professional and Personal Development resources
Access to a wide range of University resources, cultural and recreational activities
Free or discounted admission/memberships to Penn arts and cultural centers and museums
Discounts on goods and services such as new cars, cellular phone service plans, movie tickets, and theme park admission
Flexible Work Hours
Penn Home Ownership Services (forgivable loan for eligible employees)
Adoption Assistance