Applications Administrator III

Centennial Bank•Conway, AR

1d•Onsite

About The Position

The Applications Administrator III administers the technology and workflows associated with the software applications. This position acts as a liaison with designated departments, application vendors, training, and other support staff to ensure the highest level of service and availability in a fast-paced, constantly growing financial institution. The Applications Administrator III is responsible for customization requests, standardized user security, security groups, application optimization, understanding and documenting the information and business needs, and working with the IT department for the installation of approved upgrades and maintaining and supporting the application environment. This position is involved in designing new features and configurations for the system, as well as testing methodologies to evaluate the performance of the system. The Application Administrator III will also mentor Applications Admin I and II to advance their knowledge and expertise. This position requires the use of a personal or business vehicle. Therefore, you will be subject to additional pre- and post-employment screenings as permitted by law.

Requirements

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc.
Equivalent to a four year college degree, plus 4 years related experience and/or training.
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication.
Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence.
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.
Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; Ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to read, analyze, and understand the most complex documents; Ability to respond effectively to the most sensitive inquiries or complaints; Ability to write speeches and articles using original or innovative techniques or style; Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
Basic: 10-Key, Accounting, Database, Presentation/PowerPoint, Programming Languages
Intermediate: Alphanumeric Data Entry, Contact Management, Spreadsheet, Word Processing/Typing, Other
Bachelors degree in Management Information Systems, Computer Technology, or related degree plan or related work experience
Knowledge of the following applications: Abrigo Sageworks, BankTEL, BancIntranets, Bottomline, Compass, EDC Cardwizard, FIS Prime, FIS Bankway Browser, FIS ImageCentre, FIS Card Management System (CMS), EllieMae Encompass, DecisionPro, LaserPro, Logic Manager, Ncino, Oasis, OnBase, Presidium ServiceNow, Teslar, Simplicity and eOriginal
Understanding of third party integration
Knowledge of the windows operating environments and the Microsoft Office Suite of products
Strong problem solving and decision making abilities
Professional Certification in one or more disciplines
This position requires the use of a personal or business vehicle.

Nice To Haves

ServiceNow Certified Administrator
nCino Certified Administrator
SalesForce Certified Administrator
Encompass Certified Administrator
ITIL V3 or V4 Foundations Certification

Responsibilities

Provide specialized technical expertise and user support necessary for day-to-day administration and maintenance of Retail, Lending, Enterprise and Deposit Operations applications.
Proactively monitor applications, provide and advise on solutions that prevent or minimize employee and customer impact.
Administer the security model based on functional responsibilities.
Work with the Information Security department to implement and maintain standard security groups based on user job function.
Provide production support including, but not limited to, workflow management, researching and resolving system related issues, including troubleshooting in a timely manner.
Build and maintain relationships with vendor support and other institutions using the same applications.
Regularly attend vendors user conference and actively participate in user groups.
Successfully complete vendor provided training.
Work directly with functional departments to ensure system usage is efficient and understand business needs, works with stakeholders to receive approval and implement changes.
Recommend system and process changes based on knowledge of application capabilities and business needs.
Provide assistance in the design, configuration, and modification of supported applications to suit organizational needs.
Document and maintain all processes and procedures for assigned applications.
Complete work in a timely and accurate manner while providing exceptional customer service.
Backup for the computer operator as needed.
Identify and recommend solutions or alternative methods to simplify, standardize, improve, or meet new and existing requirements for the supported applications.
Support the daily performance of the assigned applications.
Provide assistance in building workflows and automation within the assigned applications.
The ability to work in a constant state of alertness and in a safe manner.
Complete required BSA/AML training and other compliance training as assigned.
Perform any other related duties as required or assigned.