Cloud and Operation Database Management Senior Expert

SAP • Toronto, ON

18d • Hybrid

About The Position

RISE with SAP S/4HANA Cloud, private edition is a key deployment option for customer cloud transformation, providing comprehensive cloud infrastructure and managed services. Within Customer Services & Delivery (CS&D), the Enterprise Cloud Services (ECS) Delivery organization operates SAP’s private cloud offering. The Enhanced Operation Service team focuses on leading and optimizing strategic customers’ end-to-end delivery and operation model during their cloud transformation journey.

Requirements

• Over 10 years of experience technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in HANA.
• Ability to diagnose system issues effectively using logs, traces, and alert outputs, supported by strong analytical and troubleshooting skills and a proactive problem-solving mindset.
• Experience implementing preventive measures and stabilizing complex SAP environments to ensure consistent performance and reliability.
• Solid understanding of Linux/Unix and networking fundamentals.
• Experience in problem management and structured root-cause analysis methodologies.
• Functional proficiency in English is required.

Nice To Haves

• Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.

Responsibilities

• Ensuring high-quality day-to-day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs.
• Providing advanced technical expertise in database technologies—particularly HANA—while supporting HANA/ASE/MSSQL environments.
• Handling major incidents, troubleshooting service failures, managing downtime scenarios, and working on customer landscapes to bring performance stability.
• Collaborating across teams to streamline processes, enhance automation, and deliver proactive operations services along with effective alert-reduction programs.
• Safeguarding system reliability through proactive monitoring, incident management, and comprehensive root-cause analysis.
• Managing and preventing escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction.
• Performing thorough root cause analyses and delivering corrective and preventive action plans for outages and performance issues.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• Focus on health and well-being, and flexible working models.
• Annualized compensation range inclusive of base salary and variable incentive target: 142,000 - 192,000 CAD.
• Summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed