Cloud Analyst

MEDITECH•Canton, MA

5d•Hybrid

About The Position

MEDITECH is a leading innovator in the healthcare and technology industries, advancing its Enterprise Health Record into the next generation by leveraging Google Cloud Platform. Cloud Analysts serve as the cloud enablement team, with responsibilities spanning deployment and support of public cloud hosted infrastructure, as well as the administration of several third-party applications to support both cloud-hosted MEDITECH customers and MEDITECH staff’s internal use. As a member of the Cloud Services team, the role involves deploying public cloud native services and applications, writing and troubleshooting scripts for cloud-based applications and infrastructure management using tools like Terraform and Ansible, responding to break-fix issues related to public cloud services, and coordinating with Technical Account Managers for customer onboarding, access, and identity management. The role also includes administration of third-party applications (Citrix, Windows, Active Directory, VMWare, backup solutions), backup administration, POD optimization, participation in Disaster Recovery scenarios and testing, maintaining legacy on-premises compute and storage systems, and providing off-hours emergency support. The position requires traveling 20% of the time for on-site hospital technical assessments.

Requirements

Bachelor’s or associate’s degree preferred, and/or 2-3 years applicable work or military experience
Experience with administration of Windows Server and Linux operating systems
Experience with public cloud platforms such as Google Cloud, AWS, or Azure
Basic knowledge of scripting with tools such as PowerShell, Ansible, and TerraForm
Understanding of basic principles of software defined networking
Strong written and verbal communication skills
Ability to learn new processes and technologies quickly
Ability to work well independently and as part of a team
Strong attention to detail
Ability to take the initiative to complete tasks with minimal supervision
Access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel
Must be able to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption

Responsibilities

Deploying public cloud native services and applications used to support both internal and customer facing environments running both MEDITECH and third-party applications
Writing, editing, and troubleshooting scripts to deploy and manage cloud based applications and infrastructure with tools such as Terraform and Ansible
Responding to break-fix issues related to public cloud services
Coordinating closely with our implementation Technical Account Managers; primary responsibilities will center on customer on-boarding, access, and customer/user identity management
Administration of third-party applications, including but not limited to Citrix, Windows, Active Directory, VMWare, and several backup solutions
Backup administration of both internal and customer facing environments
POD optimization tasks as they relate to infrastructure utilization
Participating in Disaster Recovery scenarios, as well as creating DR processes and holding regular DR tests
Maintaining legacy on-premises compute and storage systems, including but not limited to ESXi hosts and Storage Area Networks
Providing off-hours emergency support of issues falling within the responsibilities of the group
Traveling 20% of the time for on site hospital technical assessments