Cloud Account Manager
About The Position
Serve as the primary point of contact for cloud service providers, managing day-to-day interactions and long-term relationships. Maintain strong communication channels to ensure timely support, updates, and service delivery. Lead contract negotiations, renewals, amendments, and licensing discussions with cloud providers. Evaluate pricing models, proposals, and commercial terms to align with business objectives. Ensure compliance with contractual obligations and manage contract lifecycle documentation. Monitor cloud billing, consumption patterns, and cost allocation reports. Identify cost-saving opportunities and optimize cloud usage through pricing plans, reservations, and right-sizing. Provide regular financial reports and recommendations to leadership. Manage operational or service-related issues raised by internal teams or providers. Coordinate and drive resolution of disputes, SLA breaches, and technical escalations. Act as the escalation manager for executive-level stakeholder conversations. Coordinate cloud-related activities across engineering, finance, procurement, and operations teams. Ensure internal teams receive required resources, licenses, access, and support from cloud providers. Facilitate cross-functional alignment for cloud initiatives, renewals, and commercial strategy. Conduct periodic business reviews with cloud providers to evaluate performance, roadmap alignment, and improvement opportunities. Track vendor KPIs, SLAs, and service metrics to ensure compliance and accountability. Maintain documentation related to vendor performance, negotiations, and governance.
Responsibilities
- Serve as the primary point of contact for cloud service providers, managing day-to-day interactions and long-term relationships.
- Maintain strong communication channels to ensure timely support, updates, and service delivery.
- Lead contract negotiations, renewals, amendments, and licensing discussions with cloud providers.
- Evaluate pricing models, proposals, and commercial terms to align with business objectives.
- Ensure compliance with contractual obligations and manage contract lifecycle documentation.
- Monitor cloud billing, consumption patterns, and cost allocation reports.
- Identify cost-saving opportunities and optimize cloud usage through pricing plans, reservations, and right-sizing.
- Provide regular financial reports and recommendations to leadership.
- Manage operational or service-related issues raised by internal teams or providers.
- Coordinate and drive resolution of disputes, SLA breaches, and technical escalations.
- Act as the escalation manager for executive-level stakeholder conversations.
- Coordinate cloud-related activities across engineering, finance, procurement, and operations teams.
- Ensure internal teams receive required resources, licenses, access, and support from cloud providers.
- Facilitate cross-functional alignment for cloud initiatives, renewals, and commercial strategy.
- Conduct periodic business reviews with cloud providers to evaluate performance, roadmap alignment, and improvement opportunities.
- Track vendor KPIs, SLAs, and service metrics to ensure compliance and accountability.
- Maintain documentation related to vendor performance, negotiations, and governance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
