Full Time Closing Manager

BJ's Wholesale Club • Warrensville Heights, OH

4d • $23 - $29 • Onsite

About The Position

BJ's Wholesale Club is seeking a Full Time Closing Manager to provide leadership and direction within the club, driving club performance, particularly for the departments they directly manage. This role involves leading Assistant Closing Managers, Recovery teams, and Utility teams, ensuring effective performance through guidance, support, and oversight. The Closing Manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, upholding Grand Opening Look Daily (GOLD) standards, and serving as Manager on Duty (MOD) as needed. A valid ServSafe Food Safety Certification is required, along with yearly forklift certification and specific retail propane oversight certification in Florida. BJ's covers all applicable costs and training for these certifications.

Requirements

• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• Valid ServSafe Food Safety Certification required and must be maintained in good standing.
• In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.
• The qualifier certification exam must be taken online with video.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide leadership and direction within the club, driving club performance, particularly for the departments that they directly manage.
• Lead the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance.
• Maintain policies and procedures.
• Deliver a positive service experience to members.
• Provide Grand Opening Look Daily (GOLD) standards club conditions.
• Provide leadership and direction within the club.
• Assist in audit compliance efforts.
• Drive collaboration with Business Partners (BPs).
• Oversee onboarding, certification, and training to ensure food safety and operational excellence.
• Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.
• Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Model leadership competencies and act as a champion for growth.
• Provide teams with the information, direction, and support needed to succeed.
• Foster collaboration, provide clear direction, and hold team members accountable.
• Set clear expectations, follow up consistently, and drive execution.
• Consistently foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment.
• Encourage continuous learning and create opportunities for others to succeed.
• Support team development through training, feedback, and on-the-job coaching, ensuring learning takes place in the flow of work.
• Promote strategic thinking, ethical decision-making, and inclusion.
• Foster open communication and team trust.
• Celebrate achievements and focus on career growth.
• Ensure daily execution of GOLD Member Standards are met and consistently reinforce key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Observe Member engagement and department execution to ensure premium shopping experience.
• Support team in resolving Member issues and delivering satisfaction.
• Consistently deliver GOLD Standards in the club.
• Ensure the club is at plan or better for all Bottom Quartile core KPIs relevant to the role.
• Meet or exceed Labor and Supply Plans for the club.
• Use reporting to identify trends and areas of opportunity.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep to ensure readiness for morning open.
• Actively walk the floor during closing hours to observe and engage with Members and team performance.
• Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
• Personally resolve or escalate evening Member concerns to ensure satisfaction.
• Monitor closing in-stocks, product rotation, culling, and merchandising in all areas—especially perishables.
• Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Manage Assistant Closing Manager and Recovery team productivity, scheduling and coaching for optimal coverage and efficient task execution.
• Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency.
• Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Champion “close to open” operational standards, ensuring departments are clean, stocked, and ready for the next day.
• Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively.
• Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
• Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps.
• Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
• Perform other duties as assigned, providing operational support beyond primary scope as directed by club leadership.
• Utilize BJ’s MY WORK system to execute assigned tasks and ensure compliance with product liabilities and company initiatives.
• Operate forklift safely and efficiently, following all safety protocols and procedures to ensure compliance and effective equipment use.
• Maintain consistent presence as an essential function of the role to support execution and leadership coverage.

Benefits

• Weekly Pay
• Free BJ's Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED