Closing Manager

BJ's Wholesale Club • Frankfort, KY

13d • Onsite

About The Position

The Closing Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. This role involves leading the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance. The manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily (GOLD) standards club conditions, and providing leadership and direction within the club. The Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.

Requirements

• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• A valid ServSafe Food Safety Certification is required and must be maintained in good standing.
• In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.
• The qualifier certification exam must be taken online with video.

Nice To Haves

• College degree preferred.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Oversee end-of-day execution, including Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep to ensure readiness for morning open.
• Actively walk the floor during closing hours to observe and engage with Members and team performance.
• Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
• Personally resolve or escalate evening Member concerns to ensure satisfaction.
• Monitor closing in-stocks, product rotation, culling, and merchandising in all areas—especially perishables.
• Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Manage Assistant Closing Manager and Recovery team productivity, including scheduling and coaching for optimal coverage and efficient task execution.
• Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency.
• Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Champion “close to open” operational standards, ensuring departments are clean, stocked, and ready for the next day.
• Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively.
• Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
• Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps.
• Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
• Execute assigned tasks and ensure compliance with product liabilities and company initiatives using BJ’s MY WORK system.
• Operate forklift safely and efficiently, following all safety protocols and procedures.
• Maintain consistent presence as an essential function of the role to support execution and leadership coverage.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount
• BJ’s covers any applicable cost and training for required certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED