Closing Manager

Taylor Morrison•Maitland, FL

9d•Onsite

About The Position

As a Closing Manager working for Taylor Morrison, you will strive to provide a seamless transaction to borrower and builder, achieve customer satisfaction levels as evidenced by surveys, ensure that loans in your pipeline are managed expeditiously, and close employee loans as assigned. You will monitor daily closing reports and conduct random audits of loans to ensure that company policies and procedures are being followed by the closers. You will determine the disbursement of incoming loan files to Closers based on volume and ensure that loans in their pipelines are managed expeditiously, and troubleshoot and resolve any issues that may arise in the day to day with regard to loans in closing. You will also perform Quality Control 2nd level review when required, provide employee performance evaluation and participate in retention and succession planning, and assist AVP as needed. Additionally, you will create, document and train closing business process/checklist/procedures either solely or as part of larger project management team as a closing subject matter expert. You will establish and maintain a high performance team of professionally trained and motivated staff through effective performance management and career-development activities; lead team in achieving People Services/talent metrics. Ensure that closing personnel are adequately trained and educated, and have the skills necessary to be accountable for their work. Ensure that the right talent is in place to achieve strategic targets by dedicating time and resources to staffing, talent management and capability building. Assess the organization’s current closing capabilities against future closing objectives and requirements, and formulates a strategy to build required competencies through internal development and recruitment. Address resource limitations by ensuring workload is effectively allocated, roles are clearly defined, interdependencies are understood, team members are satisfied with their jobs, and valued-added programs and associated resources—whether through additional headcount or outsourcing— can be justified to executive management. You are willing to perform other duties as assigned.

Requirements

5+ years of closing experience required
High School Diploma or equivalent
Thorough knowledge of all mortgage industry departments
Intermediate Microsoft suite proficient
Problem solving
Conflict resolution
Business process experience
3+ years Lead/Management experience with a strong emphasis on coaching and development

Nice To Haves

Four year degree preferred

Responsibilities

Provide a seamless transaction to borrower and builder, achieve customer satisfaction levels as evidenced by surveys, ensure that loans in their pipelines are managed expeditiously, and close employee loans as assigned
Monitor daily closing reports and conduct random audits of loans to ensure that company policies and procedures are being followed by the closers
Determine the disbursement of incoming loan files to Closers based on volume and ensure that loans in their pipelines are managed expeditiously, and troubleshoot and resolve any issues that may arise in the day to day with regard to loans in closing
Perform Quality Control 2nd level review when required
Provide employee performance evaluation and participate in retention and succession planning
Assist AVP as needed
Create, document and train closing business process/checklist/procedures either solely or as part of larger project management team as a closing subject matter expert
Establish and maintain a high performance team of professionally trained and motivated staff through effective performance management and career-development activities; lead team in achieving People Services/talent metrics
Ensure that closing personnel are adequately trained and educated, and have the skills necessary to be accountable for their work
Ensure that the right talent is in place to achieve strategic targets by dedicating time and resources to staffing, talent management and capability building
Assess the organization’s current closing capabilities against future closing objectives and requirements, and formulates a strategy to build required competencies through internal development and recruitment
Address resource limitations by ensuring workload is effectively allocated, roles are clearly defined, interdependencies are understood, team members are satisfied with their jobs, and valued-added programs and associated resources—whether through additional headcount or outsourcing— can be justified to executive management
Interviewing, selecting, and training employees
Setting rates of pay and hours of work
Appraising productivity; handling employee grievances or complaints, or disciplining employees
Determining work techniques
Planning the work
Apportioning work among employees
Determining the types of equipment to be used in performing work, or materials needed
Planning budgets for work
Monitoring work for legal or regulatory compliance
Providing for safety and security of the workplace
Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to oversee direct reports daily and provide guidance as needed
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with customers, co-workers and higher level manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle
Comply with company policies and procedure