Cloister Housekeeping Dispatcher
About The Position
The ideal candidate is organized, professional, and has excellent communication skills. Duties and responsibilities include serving as the onsite communicator between housekeeping and the rest of the resort. Responsible for administering and coordinating housekeeping functions in assigned sections and in the housekeeping office. Responsible for lost and found, entering work order calls from the hotel, opening the system (creating housekeeping boards) and answering phones. Providing administrative support to ensure efficient operation of the office between housekeeping attendants, supervisors, managers and the front desk, or other areas applicable. Supports managers and employees through a variety of tasks related to organization and communication. Monitors and updates room statuses in hotel property management system. Responsible for confidential and time sensitive materials.
Requirements
- Basic Microsoft skills (Word, Excel) required
- Ability to communicate clearly and speak, read, write, and understand English
- Minimum 2 years’ experience in customer service
Nice To Haves
- High school graduate or equivalent preferred
- Prior hospitality experience preferred
Responsibilities
- Making daily assignments for all attendants (AM and PM)
- Ensuring all assignments are fair and reasonable
- Directing all housekeeping work orders/tickets to the appropriate person
- Ensuring all calls are logged and dispatched immediately
- Making sure guest calls are completed within the appropriate time
- Calling in or off staff due to short term changes in occupancy
- Multitasking in the midst of chaos at times
- Inspecting rooms
- Coordinating and delivering amenities
- Monitoring room arrivals to prioritize guests waiting in lobby
- Ensuring phone is answered within 3 rings and answered professionally
- Assigning attendants work phone and keys
- Routinely cleaning and disinfecting radios and devices
- Reporting defective rooms and any maintenance issues reported by Supervisors, Managers, and Attendants
- Ensuring attendants are on time according to schedules
- Updating room numbers on Opera after room has been cleaned and inspected
- Assisting in any way necessary to ensure the efficiency and smooth running of the Housekeeping Department
- Performing additional duties that may be outside the normal scope of duties based on business needs
- Logging and reporting lost and found items to security
- Collecting attendant work phones and shutting off/charging at the end of the morning shift
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
