CLM Engagement Lead

Spaulding Ridge•Toronto, ON

18h

About The Position

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. We are seeking a CLM Engagement Lead to join our Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.

Requirements

Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
Strong background in solution delivery, with experience shaping client outcomes based on business needs.
Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.

Nice To Haves

Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred).

Responsibilities

Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression.
Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.